my website doesn't load

Yassine Yassine

• July 02, 2021 01:44

my website is hosted on brizy cloud and it's currently not loading! I don't know why and no there's no issue on my end because I tried different browsers and devices and it still doesn't work!

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  Permanently deleted user

  • July 02, 2021 11:51

  Hi Yassine,

  Thank you for your message!

  We are working on this issue and strive to fix it as soon as possible. In the meantime, could you please follow these steps: click on your page - inspect - hold for a few seconds on the reload icon - then click on empty cache and hard reload. See here.  

  Best regards,

  Nelea.

   

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  Yassine Yassine

  • July 02, 2021 13:16

  Hi Nelea,

  I followed the steps that you mentioned but it's still not working!

  And I noticed that the issue is only affecting my website homepage and other pages are working fine.

  Can you please check if something is wrong with it or if there's something I can do to fix this ASAP?

  ps: I haven't made any changes to my website in a while so I'm sure that I haven't touched anything that might've triggered this.

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  Permanently deleted user

  • July 02, 2021 14:12

  Hi,

  Sorry for the inconveniences, it is an issue and we will fix it in a couple of hours.

  Thank you for your patience.

  Best regards,

  Nelea.

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  Kevin Allenby

  • July 02, 2021 20:36

  I also have the same problem - 7 of my 14 sites are not displaying the home page (but the other pages are working). Any update please on the fix.

  Thanks

  Kevin

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  Yassine Yassine

  • July 03, 2021 15:21

  Hi,

  The issue is not resolved yet!

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  Kevin Allenby

  • July 04, 2021 06:58

  VERY URGENT

  This problem is still happening - no communication from Brizy at all - please give us some feedback on expected resolution before I have to move my client sites from Brizy.

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  Permanently deleted user

  • July 05, 2021 09:05

  Hi Yassine,

  I just check your page and all work fine, see here.

  Best reagrds,

  Nelea.

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  Permanently deleted user

  • July 05, 2021 09:16

  Hi Kevin,

  Thank you for your message!

  We are working on this issue and strive to fix it as soon as possible.

  Thank you for your patience.

  Best regards,

  Nelea

   

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  Betania Bezerra

  • October 14, 2022 00:53

  I have the very same issue. Please help

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  KC George

  • October 14, 2022 06:20

  Hi Betania,

  Please mention your website URL so that we can check.

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