Why is HTML Export paid, this was free and Brizy support said it will always be free when I joined.

Divya Kant Singh

• June 27, 2021 12:52

This is ridiculous. I have been using Brizy Cloud for over an year now. The HTML export feature was free and the Brizy staff said it will always be a free feature as an answer to my very first question then. I migrated from Webflow because of this. 

Now my projects are locked into my account, and when I click on export HTML, it redirects me to the pricing plan. If this is a change on your side, this is highly uncalled for. There was absolutely no notice about this. And will request to have that feature be unlocked for me on my free plan or please upgrade me to a PRO plan on your side. Else it will disrupt a lot of my work. If this is a bug, please fix this. 

0

• 

  Denis B

  • June 28, 2021 10:52
  • Edited

  Hi,

  Thank you for contacting us.

  Indeed, “Export HTML” feature was moved to PRO version starting form June 21. This step was our decision in the business development plan. Announcement was made in our blog: https://www.brizy.io/publishing-options-changes-in-brizy-cloud/. All our customers were notified via email as well. Please, check your inbox and spam folders.
  However, all changes mentioned in the article, including “Export HTML” feature, will apply ONLY going forward, on published projects from this point on. Any current custom domains or server synced projects will continue to work if you are on a Brizy Cloud Free account.

  If you will have any other questions, please, let us know.

  Best regards,
  Denis.

  0
• 

  Divya Kant Singh

  • June 28, 2021 12:10

  Hey, thanks for the clarification. This feels like an issue then. I have had just one project in my account that I have been working on for over an year now. That is something very important for me. I am not able to export HTML for it. 
  
  While just a few days ago I did add another project, but that is just for test. 

  I want to export HTML from my project which has been there for the last one year. I am not able to, it redirects to the pricing page. 

  0
• 

  Dimi Baitanciuc

  • June 29, 2021 08:45

  Hi Divya, one of our colleagues will get in touch with you over a private ticket shortly. 

  0

Please sign in to leave a comment.