Cancel my subscription

Flavia Melo

• October 31, 2026 18:21

Hello,  

I do not wish to renew my subscription, but I keep receiving payment requests. How can I cancel it immediately, with effect from today?

Thank you and I look forward to hearing from you. 

Best regards

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• 

  KC George

  • November 02, 2026 05:31

  Hello Flavia,

  It looks like your cancellation request was submitted after the renewal had already been processed by our system on October 31, 2026. As a result, your subscription is currently scheduled to remain active until October 31, 2027.

  Because the cancellation was submitted after the renewal cutoff, the system was attempting to collect the payment for the new subscription period. However, no payment has been deducted from your card, as the card on file is not valid. After a few unsuccessful payment attempts, the system will automatically expire your subscription. You do not need to take any further action. You can simply disregard any notifications about failed payment attempts.

  We apologize for any confusion this may have caused and appreciate your understanding.

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