failed to get attachment uid

Darren Nicholls

• October 19, 2026 13:52

Hi,

When I try and edit a page as a Shop Manager and change an image I get this error message:

failed to get attachment uid

It's not an error I've come across before?

Thanks,
Darren

0

• 

  KC George

  • October 19, 2026 16:14

  Hello Darren,

  I created a test user with the "Shop Manager" role and tested the issue using that account’s credentials. However, I was unable to reproduce the “Failed to get attachment UID” error.

  Could you please check your WordPress dashboard under Brizy > Settings and verify whether "Full Access" is enabled for Shop Managers? Once you’ve enabled this access, please try again and let us know if the issue persists. This will help us narrow down the cause and determine the next steps for troubleshooting.

        

  0
• 

  Darren Nicholls

  • October 20, 2026 09:51

  Hi Ariel,

  Yeah I had checked that before I messaged and they had Full Access as a Shop manager.

  I tried a couple of things like clearing cache but then found if I made their User an Editor as well that they could then upload images.

  So it's fixed but with a workaround.

  Thanks,
  Darren

  0

Please sign in to leave a comment.