Request for refund of unwanted annual renewal – charge of 1,871 CZK
Hello Brizy Support Team,
I am writing to request a refund of the annual subscription charge of 1,871 CZK that was recently applied to my account. This charge was an automatic renewal that I did not intend to make, and I no longer wish to use the subscription.
I was not aware that the renewal would be processed automatically, and I did not authorize this payment. I would therefore like to ask you to:
1. Cancel my subscription immediately so that no further charges are made./
I’ve already cancelled
2. Refund the full amount of 1,871 CZK to my original payment method.
I understand that your policy generally excludes refunds for renewal transactions, but I kindly ask you to consider my request as an exception, since this renewal was unintended and I have not used the subscription since the charge was made.
If a refund is not possible, please let me know in writing so that I can pursue the matter with my bank.
Thank you for your help. I look forward to your reply.
Best regards,
Radomír Ipri
Your service will end on October 18, 2027
Visa •••• 7988
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Hello Radomír,
I discussed your request with our management team to see if we could make an exception in your case. Unfortunately, we haven’t received approval to proceed with the exception, so we’re unable to offer a refund.
We understand that this may not be the outcome you were hoping for, and we sincerely apologize for the disappointment and inconvenience. Thank you for your understanding.
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