Invoice

Coys Fluffnfresh

• October 16, 2026 03:59

Please explain the charges below.

Invoice history

Sep 21, 2026

$189.00

Paid

Personal Cloud

Sep 21, 2025

$176.29

Paid

Personal Cloud

0

• 

  KC George

  • October 16, 2026 06:09

  Hello Cornelia,

  Let's look at your Personal Cloud subscription and payment history to undestand the specific charges.

  1. July 11, 2024: You purchased the Personal Cloud monthly plan for $19 per month.

  2. Your monthly subscription continued to renew from July 11, 2024 – September 11, 2025 

  3. September 21, 2025: You switched from the monthly plan to the annual plan, priced at $189 per year.

  4. Annual subscription calculation in September 2025: We adjusted $12.71 for the unused portion of your monthly subscription, covering September 21 to October 11, 2025. This reduced your annual payment from $189 to $176.29.

  5. From September 21, 2026: Your subscription renews at the regular annual price of $189 per year.

  In short, your first annual payment was $176.29 after the adjustment for your unused monthly subscription, and your subsequent annual renewal is charged at the standard rate of $189.

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