Email notifications ending up in junk or not being delivered at all
Notification emails from Brizy stopped landing in the right inbox - some leads went to junk but others not delivered at all. I'm using default Brizy Cloud Email Notification (notifications@brizy.cloud). We've tried multiple different 'send to' email addresses including non-business ones. Results are inconsistent and we're missing important leads. This problem has been going on for a while and relates to a support ticket from mid-July. Anyone had similar issues and found a fix? (I'm looking into SMTP as an option, but need a fix for the email notifications too).
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Hi Ross,
Could you please let us know which project/site you’re working on? We’d be happy to take a look and investigate the email notification issue further.
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The project is CP Lime. The issue wasn't just contained to that site but we've changed other projects to smtp.
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Hello
Are you referring to the contact form that pops up when clicking on the “Contact” button in the header of https://www.cplimesolutions.net.nz/?
I noticed that the “From Name” field was missing from the Email Notification settings, so I’ve added it.
A missing “From Name” can negatively affect email deliverability, although the impact is generally indirect. Adding it provides the email notifications with a properly defined sender identity and can help improve their deliverability.
I also tested the form after making this change and successfully received the email notification. Could you please check whether you received the notification as well? Kindly monitor the form over the next week and let us know if you continue to miss email notifications.
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hi, i received it to the @me inbox. i will check whether the other one (different time zone) so bear with. And i'll check the other forms - there's three or four across the site. Thanks
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