'This page a refresh" message

Leonel Ibarra

• September 01, 2026 21:41

Hi,

 

When I try to edit the pages in one of my sites I get the following message after clicking on the Update button:

This page needs a refresh. You've probably updated this page (or another page) in a different tab or browser. This has been happening for several days now. I am the only person editing the site so no one has opened the page using another browser. I have tried purging cache, I removed all plugins other than Brizy, removed unused themes. i've tried with both Brizy pro 2.8.11 and 2.8.12 and I'm still getting the same issue. 

my site is https://css.imperialcounty.org/ 

 

0

• 

  Ariel H.

  • September 02, 2026 08:05

  Hi Lionel,

  Could you please try the steps outlined in this support article to see if they resolve the issue?

  https://support.brizy.io/hc/en-us/articles/22590197512210

  If the issue persists, please provide us with temporary access to your WordPress admin dashboard so we can investigate the issue.

  Kindly send the following details to communitysupport@brizy.io:

  Community Support: https://support.brizy.io/hc/en-us/community/posts/38563280677778
  WordPress Admin URL:
  Username:
  Password:

  We’ll review it as soon as we receive the access.

  Best regards,  
  Ariel H.

  0
• 

  Leonel Ibarra

  • September 02, 2026 15:54

  Hi Ariel,

  I tried disabling the Mod Security and it didn't work. I don't have the firewall plugin that is mentioned in the article.

  

  I sent you the wordpress admin credentials to the email provided.

  Here are videos of the error:
  
  

  https://jumpshare.com/share/pMTKV7nrWmKhHGiCDNer 

  https://jumpshare.com/share/cH27PQMHdFuFEIfZtrHQ 

   

  Regards,

  Leonel

  0
• 

  Ariel H.

  • September 02, 2026 16:11

  Hi Leonel,

  It appears that the Administrator role had lost the necessary access to update the pages. We’ve added a second user role as an Editor and configured the Brizy Role Manager to give the Editor full access.

  

  This should resolve the issue and allow the pages to be updated properly. Please give it a try and let us know if you continue to experience any problems.

  0
• 

  Leonel Ibarra

  • September 02, 2026 17:24

  Hi,

   

  Thank you for helping me with this. That solved the issue.

   

  Regards,

   

  Leonel

  0

Please sign in to leave a comment.