WP licence not issued

Business Selling Experts

• September 01, 2026 06:57

Hi 

 

I am still waiting for my licence so I can add it to my site.

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  KC George

  • September 01, 2026 08:07

  Hello

  You have purchased the Personal Cloud plan, which is available at https://www.brizy.io/pricing-cloud. This plan allows you to build one website on Brizy Cloud with PRO features. However, please note that the Personal Cloud plan does not include a license for Brizy WordPress.
  

  If your intention was to purchase a Brizy WordPress plan, you can easily switch to the correct plan. We can cancel your current Personal Cloud plan and provide you with a full refund, after which you can purchase one of the Brizy WordPress plans available at https://www.brizy.io/pricing-wordpress. Then, you will have access to Brizy PRO licenses.

  Please confirm if you would like us to cancel your current Personal Cloud plan and process the full refund, and we’ll be happy to assist you with the next step.

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  Business Selling Experts

  • September 01, 2026 10:17

  Cancel and refund

   

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  Ariel H.

  • September 01, 2026 10:54

  Hi,

  Thank you for contacting us.

  My supervisor has approved your refund. The funds should be returned to your original payment method within 5–7 business days.

  Best regards,
  Ariel H.

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