Adding a Team Member

Donna Sammander

• August 21, 2026 21:55

Hi, I cannot add a team member. She receives and email with no call to action so that she can accept her invitation to become a team member. It prompts her to visit the Brizy cloud site and sign up for a free account. She only needs to be a manager on my team and create sites. Please fix this. From your forum, it seems that this is an ongoing problem.

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  KC George

  • August 23, 2026 04:44
  • Edited

  Hello Donna

  Are you trying to invite Jessica to your workspace? Looks like there is a problem with her account. To fix the issue, here is what I suggest.

  1. We delete Jessica's account. We will need your confirmation before doing this. 
  2. Kindly request her to sign up with Brizy Cloud at https://www.brizy.io/account/signup and click on the "Start Free Trial Cloud Pro" button. No credit card is required for this step.
     
  3. Delete the previous invitation you sent her by clicking on the x icon next to her name in the list of Team Members.
     
  4. Send her a new Team Member invitation and request her to click on the "Get Started" link in the email
     

  Please confirm deletion of Jessica's account, which was created a few hours ago. Once we complete the deletion, you can move forwards with steps 2-4.

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