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6 comments

  • Ariel H.

    Hi Claudia,

    To help us investigate this issue, could you please provide temporary access to your WordPress admin dashboard? This will allow us to take a closer look at your setup and identify the cause of the issue. 

    Kindly send the following details to communitysupport@brizy.io:

    Community Post: https://support.brizy.io/hc/en-us/community/posts/37773688199058
    WordPress Admin URL:
    Username:
    Password:

    We’ll review it as soon as we receive the access.

    Best regards,  
    Ariel H.

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  • Claudia Leslie

    Thanks I sent it.

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  • Ariel H.

    Hi Claudia,

    The issue has now been fixed using the Layout Recompiler for Brizy plugin.

    Please check your website and let us know if you notice anything unusual.

    Best regards,
    Ariel H.

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  • Claudia Leslie

    Thanks!
    What is that plugin - what does it do? Do I need to keep it on the site or can I delete it?
    What was the issue?
    Thank you. 

     

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  • Ariel H.

    Hi Claudia,

    We have already deleted the plugin from your website, so you do not need to keep it installed.

    The Layout Recompiler for Brizy plugin forces Brizy pages to be recompiled, which can resolve similar layout issues, including broken websites after an update or site migration. You may install and use it again if you experience a similar issue on any of your Brizy websites.

    Best regards,
    Ariel H.

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  • Claudia Leslie

    Ok thank you.  So speedy as always!

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