Brizy and Brizy Pro were automatically deleted from my websites

Adrian Zuñiga

• July 25, 2026 18:56
• Edited

Hello Brizy Support,

I have been using Brizy Pro for several years on multiple WordPress websites hosted under the same hosting account.

Suddenly, both Brizy and Brizy Pro disappeared from all the websites on this hosting. The page content is still visible, but it is no longer recognized by the Brizy builder, so I cannot edit it properly.

When I reinstall the plugins, WordPress shows an error saying that the plugin files do not exist. The plugins are then automatically deactivated or deleted.

I have already restored backups of the website and files, but the issue continues, and Brizy still cannot be activated.

This is urgent because the websites were built with Brizy and I currently cannot edit them.

Could you please help me identify why the plugins are being deleted and how I can restore access to the existing Brizy content?

My webpage is www.pachinos.mx

Thank you.

0

• 

  Ariel H.

  • July 25, 2026 19:24

  Hi Adrian,

  To help us investigate this issue, could you please provide temporary access to your WordPress admin dashboard? This will allow us to take a closer look at your setup and identify the cause of the issue. 

  Kindly send the following details to communitysupport@brizy.io:

  Community Post: https://support.brizy.io/hc/en-us/community/posts/37532825018770
  WordPress Admin URL:
  Username:
  Password:

  We’ll review it as soon as we receive the access.

  Best regards,  
  Ariel H.

  0
• 

  Adrian Zuñiga

  • July 25, 2026 20:43

  Hi Ariel,

  Thank you very much for your quick response and support.

  The issue has already been resolved. It was not related to Brizy, but rather to a problem within my Hostinger account. I found a suspicious file inside the mu-plugins folder that was affecting Brizy across my websites. After removing it, I was able to reinstall and activate Brizy and Brizy Pro normally.

  I contacted both Hostinger and Brizy because I was not sure where the issue was coming from. Fortunately, everything is working again.

  Thank you again for your attention and willingness to help. I really appreciate it.

  Best regards,
  Adrian

  0

Please sign in to leave a comment.