Images not appearing & caching problems

Greg Nejedly

• July 15, 2026 12:01

I have just launched my site live and have already raised an issue about the syncing not working, however...

Some of my images aren't appearing either despite me downloading all the html files from the Brizy Cloud project and manually uploading them to my server. Why do some appear and others not?

Also - some of the images that are viewable in desktop view disappear in mobile view.

Added to this - when I deleted all of the files on my server, the entire site seemed to remain intact in my browsers (Chrome and Safari) as if nothing had been deleted.

Could this be a caching issue?

If you can please advise what to do to fix this, I'd appreciate it because right now, I have just launched a live website and need these issues resolved quickly.

Thank you.

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  Ariel H.

  • July 15, 2026 13:10

  Hi Greg,

  Thank you for the additional details.

  Could you please confirm which Brizy Cloud project you are currently working on?

  To help us inspect the uploaded files, and any possible server-side caching, please also provide temporary access to your hosting control panel or a File Manager for the affected website.

  Kindly send the access details privately to communitysupport@brizy.io, along with the link to this support request (https://support.brizy.io/hc/en-us/community/posts/37254584170898)

  Best regards,
  Ariel H.

   

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  Greg Nejedly

  • July 15, 2026 18:21

  I have just sent you an email from greg@th******seog***.com. Thanks.

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  Greg Nejedly

  • July 15, 2026 21:17

  Hi Ariel,

  I think I discovered what was causing havoc. It was the edge caching on the server side. Once I switched that off, things started behaving themselves - even the syncing is working. 

  Thanks for reaching out to help.

  Regards. :)

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