Syncing not working
Hi there,
I'm having real problems getting the syncing to work. When I first uploaded all the files to my host, if I made a change inside Brizy Cloud, there was a huge delay in the change updating on the live site.
Now - half the images won't even appear. I've also had the situation where some of the images in the mobile view disappear.
It's so hit and miss as to what does appear and what doesn't. Right now I have an unusable live site.
I have deleted and re-uploaded the files. I have cleared my cache and non of these attempts have fixed the issue.
Thanks.
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Hi Greg,
Thank you for reaching out.
We have encountered similar syncing issues recently, and we have already raised this with our developers for further investigation.
We apologize for the inconvenience, especially as this is currently affecting your live site. We will get back to you as soon as we receive an update from our development team.
Kind regards,
Ariel H.0 -
Thanks Ariel. I hope this is set as a highly urgent problem for the developers to resolve.
I've even tried to download all the files from Brizy Cloud and manually upload to my host but even that doesn't produce good results. Half the images are missing and no matter how many times I clear the cache etc - it doesn't fix the problem.
I hope this gets resolved very soon.
Thanks.
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Hi Greg,
Could you please check again and let us know whether the issue has now been resolved?
Kind regards,
Ariel H.0 -
Hi Ariel,
This has been resolved, thanks. I discovered what was causing the problem and it might help others in a similar situation.
It was my edge caching - server side that was messing everything up (something I didn't know about until now). I switched that into developer mode and things started updating via Brizy Sync and the images started appearing as well.
Thanks for following up. :)
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