Mobile Checkout page issues
Hello,
My checkout page looks terrible on mobile if I add more than 5 products. I have included 5 images below to illustrate the problem.
I have tried everything I can think of in the Cart Template of the store section--adding different padding, margins, making the mobile only 80 or 90% of the bounding box. I am only able to customize the "Cart" Step. When I try to customize "Address, Shipping or Payment" Steps under the dropdown, my page is just blank-- there is just an empty few pixels wide bounding box.
The images included show the difference of how it appears when adding a different number of products: 3, 4 or 5. The mobile Checkout looks fine when turning phone sideways, however when turning it back it looks awful and can't scroll side to side.
What can be done about this?
Is there a way to make the Cart/Checkout experience be 1 column only?
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Hi Cynda,
Thank you for the detailed explanation and screenshots.
It appears that this is a glitch on our side affecting the Cart and Checkout template, particularly the Address, Shipping, and Payment steps. We have already informed our developers, and they are currently investigating the issue.
Unfortunately, we do not have an immediate workaround or an estimated resolution time at the moment. We will get back to you as soon as we receive an update from the development team.
We apologize for the inconvenience and appreciate your patience.
Kind regards,
Ariel H.0 -
Hello Cynda,
Victor Poalelungi, one of our developers, has requested access to your workspace to investigate the bug in your project. We've granted Victor access to your workspace. Once the troubleshooting is completed, we will revoke his access.
The Brizy Shop feature is developed in collaboration with Ecwid. The above bug is on the Ecwid side. We will contact Ecwid Support to investigate it further.
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