Mobile Checkout page issues

Cynda Ormsby-Johnson

• July 13, 2026 00:27

Hello, 

My checkout page looks terrible on mobile if I add more than 5 products. I have included 5 images below to illustrate the problem. 

I have tried everything I can think of in the Cart Template of the store section--adding different padding, margins, making the mobile only 80 or 90% of the bounding box. I am only able to customize the "Cart" Step. When I try to customize "Address, Shipping or Payment" Steps under the dropdown, my page is just blank-- there is just an empty few pixels wide bounding box. 

The images included show the difference of how it appears when adding a different number of products: 3, 4 or 5. The mobile Checkout looks fine when turning phone sideways, however when turning it back it looks awful and can't scroll side to side. 

What can be done about this?

Is there a way to make the Cart/Checkout experience be 1 column only?

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  Ariel H.

  • July 13, 2026 10:07

  Hi Cynda,

  Thank you for the detailed explanation and screenshots.

  It appears that this is a glitch on our side affecting the Cart and Checkout template, particularly the Address, Shipping, and Payment steps. We have already informed our developers, and they are currently investigating the issue.

  Unfortunately, we do not have an immediate workaround or an estimated resolution time at the moment. We will get back to you as soon as we receive an update from the development team.

  We apologize for the inconvenience and appreciate your patience.

  Kind regards,
  Ariel H.

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  KC George

  • July 15, 2026 07:09
  • Edited

  Hello Cynda,

  Victor Poalelungi, one of our developers, has requested access to your workspace to investigate the bug in your project. We've granted Victor access to your workspace. Once the troubleshooting is completed, we will revoke his access.

  The Brizy Shop feature is developed in collaboration with Ecwid. The above bug is on the Ecwid side. We will contact Ecwid Support to investigate it further.

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  Cynda Ormsby-Johnson

  • July 16, 2026 21:00

  Hi Ariel and KC, 

  Ok thank you for doing this. I know it will help everyone with Brizy Shops! And thank you for contacting Ecwid, because I was unsure if signing up for an account with them would fix it and also how to get the accounts to communicate. 

  I know you said Victor will be logging in to troubleshoot the bug, this is totally fine with me. If he figures out something coding-wise to fix this in my account, can you also put it in my other Brizy Shop account for ReconciledGreetings.com ? It's actually more of an issue for that account, because of the type of product being low-cost. 

   

  Also, 2 other minor bugs when adjusting the Cart Template.

  1. If you click "Continue Shopping" it brings up a page "Featured Products". On that page, all the product listings are not formatted with the correct fonts and such. There doesn't appear to be any template that relates to this Featured Products page. 

  2. If your cart is empty, and you click "Browse Store" the page is just blank, like the image below. I added the Back to Shop so that there's somewhere to click.

  Thanks for your help!

  

   

   

   

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  Ariel H.

  • July 17, 2026 11:14

  Hi Cynda,

  Thank you for the additional details.

  We are still looking into the main issue, and it may take some more time to investigate. We have also noted the two minor issues with the Featured Products page and the empty cart page, and we will try to replicate them on our end.

  We appreciate your patience and will keep you updated.

  Kind regards,
  Ariel H.

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