Unsuccessful sync on wordpress

Mrj I

• July 09, 2026 08:51

Hello, 

cannot sync my cloud library with wordpress 7.0 multisite.

Get the error message "unsuccessful sync"

I use latest Brizy Version 2.8.17 and Brizy pro Version 2.8.10  from your Site and Brizy.

Same problem on a  localhost docker or on a shared (not dedicated) server production 

Regards,

Regards

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  Ariel H.

  • July 09, 2026 09:35

  Hi,

  Thank you for the details.

  Since the same issue occurs on both your localhost Docker environment and your production server, it may not be related to the hosting environment. Could you please confirm the exact WordPress version you are using?

  If possible, please also test the sync on a regular single-site WordPress installation instead of a multisite setup to see if the issue occurs there as well.

  If the issue continues, please try updating your password in your Brizy account (https://www.brizy.io/account/member), then disconnect your account in WordPress and reconnect it using your updated password and try running the sync again.

  You could also try using a different browser to see if that makes any difference.

  Kind regards,
  Ariel H.

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  Mrj I

  • July 09, 2026 09:44

  PHP: 8.1.33

  WordPress: v7.0

  WP Memory Usage: 677MB of 2 Go 33%

  WP Memory Limit: 2 Go

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  Mrj I

  • July 09, 2026 09:48

  Try with chrome and firefox on mac os same message, 
  On network console all wp-admin.php url are on 200 no warning

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  Mrj I

  • July 09, 2026 09:51

  If I refresh after 1 minutes et green checkbox appear
  
  If I clic again on sync now I have agin the message error

   

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  Ariel H.

  • July 09, 2026 10:24

  Hi Mrj,

  Thank you for your patience.

  I tested this on a fresh WordPress installation and was able to reproduce the issue. I've reported it to our developers for further investigation so it can be addressed in one of the upcoming versions of Brizy Pro.

  We apologize for the inconvenience and appreciate your patience while we work on a fix.

  Kind regards,
  Ariel H.

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  Mrj I

  • July 09, 2026 13:49

  Ok can you tell me when fix wil be deployed

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  Ariel H.

  • July 09, 2026 14:28

  Hi Mrj,

  Thank you for your patience.

  At the moment, we don't have an estimated timeframe for a fix. However, we'll get back to you as soon as we receive an update from our developers.

  Kind regards,
  Ariel H.

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