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Changes wont update in Archive product

Celine Nordberg Nielsen
Hi When i make a change in the template of archive product it doesn’t make the change visible at my website? Can you help.
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11 comments

Date Votes
  • Ariel H.
    • Edited

    Hi Celine,

    Thank you for reaching out.

    If changes made to the Product Archive template are not showing on the front end, this is usually related to cache, display conditions, or the template not being applied to the correct archive page.

    Please try the following:

    1. Open the Product Archive template in Brizy and click Update again.
    2. Clear all cache:
       - Brizy cache
       - WordPress/plugin cache
       - Server/hosting cache
       - CDN/Cloudflare cache, if used
       - Browser cache
    3. Check the template Display Conditions and make sure it is assigned to the correct WooCommerce archive pages, such as Shop, Product Categories, or All Product Archives.
    4. If you are using WooCommerce product categories, test one category archive directly and confirm if the template is applied there.
    5. Temporarily disable optimization/cache plugins, then check again in an incognito window.

    If the issue still persists, please send us the WordPress admin login details and the exact archive/product category URL where the change should appear so we can inspect it.

    Kindly send the following details to communitysupport@brizy.io:

    We’ll be glad to assist as soon as we have access.

    Best regards,  
    Ariel H.

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  • Ariel H.

    Hi Celine,

    I just wanted to follow up to see if the issue has been resolved with the solution we shared earlier. If you’re still experiencing any problems, please share your site’s credentials with us so we can take a closer look.

    Best regards,
    Ariel H.

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  • Celine Nordberg Nielsen

    No, I dont know how to clear all cache ?

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  • Ariel H.

    Hi Celine,

    Please follow the steps provided in our previous email to send your website credentials.

    We look forward to your reply.

    Kind regards,
    Ariel H.

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  • Celine Nordberg Nielsen

    Okay. Do you have a secure mail I can send them to ? I dont want them to be visible at these comments?

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  • Ariel H.

    Hi Celine,

    Kindly send the following details to communitysupport@brizy.io:

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  • Ariel H.

    Hi Celine,

    Thank you for your cooperation.

    We checked the Archive Product template and updates appear to be working correctly on our end.

    Could you please let us know exactly what change you are trying to make? If possible, please record a short screencast demonstrating the issue.

    Kind regards,
    Ariel H.

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  • Celine Nordberg Nielsen

    Hi

    fx at the button it says “read more” at my website, but I have changed the text to “buy” - but it does not show the changes in text on my website. I have send a screenshot at our mail-tread. Could we please continue the talk at the mail as I need to login every-time to answer here

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  • Celine Nordberg Nielsen

    Have you done anything in there ? Every category looks weird and it is same products at watercolour painting and oil paintings. And all of my oil paintings are gone. I have not done any changes

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  • Celine Nordberg Nielsen

    Have you seen my emails?

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  • Ariel H.

    Hi Celine,

    We apologize for the inconvenience. We've seen your emails, but our team is less active during weekends.

    To keep everything organized, we'll continue our discussion regarding this issue through the private support ticket. 

    Kind regards,
    Ariel H.

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