Site is completely broken

Darren Nicholls

• June 10, 2026 11:17

Since fixing the Brizy issue I messaged about before. It's completely broken this site: www.thebritanniainn.com/

There are no errors logged, I can't see any in console. When I edit in Brizy it works fine.

I tried disabling LiteSpeed but it made no difference.

Can you help at all?

 

 

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  Ariel H.

  • June 10, 2026 14:24

  Hi Darren,

  Could you please send your website credentials to communitysupport@brizy.io so we can take a closer look at the issue?

  When sending the email, please include the reference number 36297368710034 in the subject line so we can easily locate your ticket.

  Kind regards,
  Ariel H.

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  Ariel H.

  • June 10, 2026 15:28

  Hi Darren,

  Thank you for your patience.

  We've fixed the issue on your website. Could you please try it again and let us know if everything is working as expected?

  If the page doesn't load correctly, please clear your browser cache and try again.

  Kind regards,
  Ariel H.

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  Darren Nicholls

  • June 11, 2026 08:25

  That's working. What wes the issue?

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  Ariel H.

  • June 11, 2026 09:34

  Hi Darren,

  The broken page can be fixed by resaving it in the Brizy editor. Please open the affected page, make minor changes to each block throughout the page (for example, adding a space to a text element or adjusting the width of the block or the padding slightly), and then click Update. 

  This is demonstrated in the following screencast:
  https://youtu.be/rDrC2WYOf5M

  This will force the page to recompile, which should restore it correctly.

  Kind regards,
  Ariel H.

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  Darren Nicholls

  • June 12, 2026 09:35

  Hi Ariel,

  Thanks for this. What was the issue? It would be good to understand because if it helps on another site we'll know what to do to fix it.

  Thanks,
  Darren

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  Ariel H.

  • June 12, 2026 10:14

  Hi Darren,

  We identified an issue in the recent update where Brizy Pro was updated before the Brizy free version, which caused affected pages to break. The version mismatch has already been fixed, but the pages still need to be recompiled.

  This issue is on our side, and we understand you've encountered similar behavior during previous updates. Our developers are working on improving this process, but it may take some more time before a permanent solution is available.

  Kind regards,
  Ariel H.

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