TEMPLATES ISSUE

Mario Trevino

• June 10, 2026 04:07

Hello Brizy team, I am currently having issues trying to get a site up and running as I cant currently get through the Choose Your Template, as Im trying to set one up or they have no clickable buttons for some reason, I cant select any of them, logged on and off a couple of times, gave it a try but wasnt able to do anything with it.

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  Ariel H.

  • June 10, 2026 08:43

  Hi Mario,

  Thank you for reaching out and we apologize for the inconvenience.

  It appears that Brizy Pro may have been automatically updated first from v2.8.8 to v2.8.9. Unfortunately, WordPress did not detect that there was also an available update for Brizy, which resulted in a version mismatch between the two plugins.

  To resolve this, please install the WP Rollback plugin. Once installed, you should be able to update Brizy to the latest version. I've created a short screencast demonstrating the process here:

  https://youtu.be/kDCHbIdhUkM

  After Brizy has been successfully updated, you can safely delete the WP Rollback plugin, as it is no longer needed.

  Please let us know if the issue persists after the update.

  Kind regards,
  Ariel H.

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  Deen Pillay

  • July 15, 2026 13:19

  Hi there, I have exactly  the same challenge, but I'm using cloud, not WordPress.

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  Ariel H.

  • July 15, 2026 13:33

  Hi Deen,

  Thank you for reaching out.

  Could you please provide a short screencast demonstrating the issue? This will help us better understand the issue and possibly offer a solution.

  Kind regards,
  Ariel H.

  -1
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  Deen Pillay

  • July 15, 2026 15:29

  Hi Ariel

  I replied to your email with the screencast attached.

  Regards

  Deen

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  Ariel H.

  • July 16, 2026 08:11

  Hi Deen,

  Thank you for your response.

  It appears that we did not receive the screencast. Could you please upload it to Google Drive and share the link with us?

  Please make sure the sharing permissions are set so that anyone with the link can view the file.

  Kind regards,
  Ariel H.

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  Deen Pillay

  • July 16, 2026 18:28

  Hi Ariel

   

  Okay, this is the link: https://drive.google.com/file/d/1V6DlSh6SL6lP0K4uGOfB4_8jDMQbWxn3/view?usp=sharing

   

  Regards

  Deen

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  Ariel H.

  • July 17, 2026 08:22

  Hi Deen,

  Everything appears to be working correctly on our end, as demonstrated in this screencast:

  https://youtu.be/-nqULnplPkQ

  Could you please try using another browser and check whether that makes any difference?

  Kind regards,
  Ariel H.

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