SSL Certificate Not Working for Custom Domain (ERR_SSL_PROTOCOL_ERROR)

Joseph Moore

• June 06, 2026 23:34

https://rootsandbranchesadoptionstories.com/

 

I am getting this error. Client forgot to renew website. Is renewed now. Thoughts? 

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  KC George

  • June 07, 2026 04:04

  Hello Joseph,

  For domain resolution to work correctly, your domain must point exclusively to the Brizy Cloud server with IP 34.237.47.210 and no other external servers. Your domain should not have additional A records pointing to external servers. Kindly delete the A record with the IP: 2.57.91.91

  As per the instructions found at How to Park a Domain at Hostinger, kindly verify whether the above domain is parked with Hostinger. If so, please unpark the domain.

  

  
  Please contact us if the SSL issue persists after following the instructions outlined above. We'll fix it for you.

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  Joseph Moore

  • June 14, 2026 16:47

  hi guys we have updated everything. it appears to be propagating. However site is still blank. should we wait 48 hours? or is this SSL Issue?

   

  

   

  Type	Name	Priority	Content	TTL
  CNAME	hostingermail-c._domainkey	0	hostingermail-c.dkim.mail.hostinger.com	300	DeleteEdit
  CNAME	hostingermail-b._domainkey	0	hostingermail-b.dkim.mail.hostinger.com	300	DeleteEdit
  CNAME	hostingermail-a._domainkey	0	hostingermail-a.dkim.mail.hostinger.com	300	DeleteEdit
  CNAME	www	0	rootsandbranchesbeta3.brizy.site	300	DeleteEdit
  CNAME	autodiscover	0	autodiscover.mail.hostinger.com	300	DeleteEdit
  CNAME	autoconfig	0	autoconfig.mail.hostinger.com	300	DeleteEdit
  TXT	_dmarc	0	"v=DMARC1; p=none"	3600	DeleteEdit
  CAA	@	0	0 issue "letsencrypt.org"	14400	DeleteEdit
  CAA	@	0	0 issue "digicert.com"	14400	DeleteEdit
  CAA	@	0	0 issue "comodoca.com"	14400	DeleteEdit
  CAA	@	0	0 issuewild "sectigo.com"	14400	DeleteEdit
  CAA	@	0	0 issuewild "pki.goog"	14400	DeleteEdit
  CAA	@	0	0 issuewild "letsencrypt.org"	14400	DeleteEdit
  CAA	@	0	0 issuewild "globalsign.com"	14400	DeleteEdit
  CAA	@	0	0 issuewild "digicert.com"	14400	DeleteEdit
  CAA	@	0	0 issuewild "comodoca.com"	14400	DeleteEdit
  CAA	@	0	0 issue "sectigo.com"	14400	DeleteEdit
  CAA	@	0	0 issue "pki.goog"	14400	DeleteEdit
  CAA	@	0	0 issue "globalsign.com"	14400	DeleteEdit
  TXT	@	0	"v=spf1 include:_spf.mail.hostinger.com ~all"	3600	DeleteEdit
  MX	@	5	mx1.hostinger.com	14400	DeleteEdit
  MX	@	10	mx2.hostinger.com	14400	DeleteEdit
  A	@	0	34.237.47.210	60	DeleteEdit

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  KC George

  • June 15, 2026 03:13

  Hello Joseph,

  We have installed the SSL certificate. https://www.rootsandbranchesadoptionstories.com/ should be accessible now. If you continue to see the SSL error, kindly reload the page by selecting the "Reload" icon in the browser address bar.

  

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