Assistance Needed: Form Submission Issue and Missing Navigation/Footer Menus

Aaron

• June 01, 2026 08:01

Hello,

We need assistance with the following issues on the website:

1. The pop-up button is not working properly and users are unable to complete or submit the form through the pop-up window.
   https://jchomedecor.com/（Contact Us）
   
   
2. Some pages are not displaying the page navigation menu and footer menu correctly.
   （https://jchomedecor.com/privacy-policy/
   https://jchomedecor.com/solutions/
   https://jchomedecor.com/terms-and-conditions/）

Could you please help check and resolve these issues as soon as possible?

Thank you.

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• 

  Ariel H.

  • June 01, 2026 09:39

  Hi Aaron,

  We’ve checked and resolved the reported issues.

  The pop-up button issue was caused by the entire column being linked to a Formidable Forms shortcode, which prevented users from properly completing or submitting the form through the pop-up. We corrected this by removing the column-level link .

  

  We also fixed the header and footer display issue on the Privacy Policy, Solutions, and Terms and Conditions pages. Those pages were using the Brizy Template, which bypassed the default Blocksy theme header and footer. We changed the page template to Default, so the Blocksy navigation menu and footer now display correctly.

  

  Please clear your browser cache and check the pages again on your end.

  Best regards,
  Ariel H.

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