Non-public support by default for my account

Iván Torremocha

• February 15, 2021 20:28

Hi

I am writing to request that all my contributions be removed from the public support center.

I add some of them

https://prnt.sc/zn4hzk

In case you want my contributions to be public and consider that they can serve the community, I will expressly indicate it

Otherwise, and from now on I request that any question related to the support of any of your products be private.

I stay tuned for the confirmation of this request

Best Regards

 

Ivan Torremocha

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  Sandra Prunici

  • February 16, 2021 09:07

  Hi,

  The posts you show us in the screenshots are private one and they aren't public. At the moment our main support is here on the public forum. Here you can find faster the answer to your question. For example, if you encounter a problem, you can search it here and find the answer. If you have a common problem that other users face it, you can find the causes that generate that problem and solutions. In such a way, you will not wait some hours (we guarantee support in 24 hours, the exception can be some holidays and days when we release a new update) when we will get in touch with you with the answer but will find it in maximum 1 hour. Also, here you can interact with other Brizy users and help each other with solutions and suggestions.
  In cases when we found that the problem is a bit complex and hard to reproduce on our test sites, we ask for the WP, FTP or Cpanel credentials to check the behaviour of the problem directly from the user's dashboard. For these cases, we create a private ticket and in such a way the user can be secure that his data are sent privately. 

  Best regards,
  Sandra

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