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Menu bar from header keeps appearing at the bottom of page in brizy template

Phoebe Cotton

I have fixed this a few times already (ie moved the menu bar back to the top of the page in the Brizy template), but it has suddently appeared under the content again instead of above it.

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Comments

37 comments

Date Votes
  • Alex

    Hi,

    can you please give us more details? A screenshot or image will help a lot. Thanks.

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  • Phoebe Cotton

    HI Alex

     

    I replied by email but should I have added the comment here?

     

    Either way, screen shots attached,

     

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  • Natalia Chitoroaga

    Hello Bevis,

    Thank you for your screenshot.  I was searching for this type of issue because some of our users reported this bug and I could not reproduce it in my WordPress dashboard. 

    Therefore, I'm switching this post to our private channel. I really want to test this bug in your dashboard.

     

    Thank you!

    Natalia

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  • Thomas Groves

    I am having the exact same issue on two of my clients websites. One on Brizy cloud, as I am building their sample website and one on WordPress. It always happens on random and can happen with in a few minutes or sometimes within a few weeks. Was there a solution to this?

    Thank you, 

    Thomas

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  • Denis B

    Hi Thomas,

    Sorry for late reply.

    Does this happen on both websites (Cloud and WP)? If so, please, provide us link to your project and let us know on what page this problem is present, we'll try to reproduce this problem.

    Kind regards,
    Denis.

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  • James Smith

    Hello, I am getting this almost daily now on my website where the menu bar moves to the bottom of the page. What can I do? I go in and move it and the next day its moved again?

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  • Permanently deleted user

    Hi James,

    We know about this issue and our developers are working to solve it as soon as possible. Sorry for the created inconvenience.

    Best regards, Nelea.

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  • Permanently deleted user

    Hi All,

    We are glad to inform you that this issue has been fixed. Please, clear the browser cache and check if everything is working at your end.

    Best regards, Nelea.

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  • David Vinokur

    I'm having the same problem. Menu keeps dropping all the way down to the bottom of the page. I've fixed it many times. Please advise.

     

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  • Permanently deleted user

    Hello David,

    Thank you for contacting us.

    This issue was fixed. Could you confirm if you are using the latest versions of Brizy Free 2.3.32 and Brizy Pro 2.3.25? 

    Best regards, Nelea.

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  • David Vinokur
    • Edited

    Hi Nelea,

    Yes, I'm using the latest version of both plugins. The problem is still happening. 

    It happens when I press 'update' on a different page. Please advise.

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  • Permanently deleted user

    Hi David,

    Could you please send us the URL of the page you found this inconvenience?

    Best regards, Nelea.

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  • David Vinokur

    Hi Nelea,

    Exactly as the above user described. Menu drops to the bottom. Here is the page:

    https://www.patient5.com/attract-more-patients

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  • David Vinokur
    • Edited

    Every time I fix it, it drops back down. Especially if I press 'update' on another page.

    I've tried deleting it and re-adding it, it still happens.

    Please let me know what I need to do to fix this.

    Thanks!

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  • Permanently deleted user

    Hi David,

    Thank you for all these details! We would like to check this problem from your dashboard. Could you please send us the WP credentials to this site? We have created a private ticket for this request. You will receive an email regarding this. Could you send us in that private message the WP credentials to this site?

    Best regards, Nelea.

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  • David Vinokur

    Hi Nelea,

    Is there any update on this? My menu keeps dropping to the bottom of the page. This is a big deal.

    ETA on the fix please?

    Thanks,

    David

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  • KC George
    • Edited

    Hi David

    Looks like the page https://www.patient5.com/attract-more-patients/ was corrupted and this was the reason it was misbehaving. Sorry for the trouble.

    I have recreated your design in another page. https://www.patient5.com/test/. The header does not shift its position on this page. If the page content looks fine to you, please delete https://www.patient5.com/attract-more-patients and rename Test as attract-more-patients. 

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  • David Vinokur

    Hello George,

    Thanks very much for taking a look and creating a new page.

    Any idea why this happened and how I can prevent it from happening in the future?

    Thanks,

    -David

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  • KC George
    • Edited

    Hi David

    I do not know why this could have happened and what could be done to avoid this in the future. Once in a while I guess such things do happen.

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  • David Vinokur

    Understood. Thank you sir.

    -David

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  • David Vinokur

    Hi George,

    The menu dropped down again. Now on the new page. I'm looking via mobile. Any ideas?

    https://www.patient5.com/attract-more-patients/

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  • KC George
    • Edited

    Hi David

    I have fixed the page with the issue and have made two changes to see if this would stop the occurrence of this issue in the future.  

    1. Changed theme to Blocksy
    2. Deactivated Smash Balloon Instagram Feed: I did not see any feed from Instagram on your pages. I assumed that you are not using this plugin. Incase you are using it, feel free to activate it.
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  • David Vinokur

    Hi George,

    The changes you made did not help unfortunately, so I reverted. A this point, my menu has dropped to the bottom of the page on every page other than the home page. 

    Any word on a fix here? This is a deal breaker for me. Am I the only one having this problem?

    Thanks,

    David

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  • KC George

    Ha David

    This issues does not happen often. If you have multiple website build with Brizy, you may not be facing this issue on other projects.

    Have you tried making the header a saved block instead of global? Since you have only 4 pages, saved block should work for you. If you have not tries this yet, we can try this and see what happens.     

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  • David Vinokur

    George, this is STILL happening. Every time I make any change on the home page, I have to go to EVERY other page and move the menu from the bottom to where it belongs at the top. I've tried your recommendation, it doesn't work. The menu is no longer global. Made it again from scratch.

    Your team needs to provide a solution to this asap please. This is too much to deal with.

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  • KC George

    Hi David,

    We have escalated this issue to the developers. They will look into this. Will get back to you when we have some news from them.

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  • David Vinokur

    Hi George,

    Were you guys able to figure out why this was happening? I'm concerned about using for clients because of this issue. Please let me know what you and your team were able to find.

    Note, the changes you made and suggested did not help the problem, the menu continued to drop down to the bottom of the page. I think this is only related to 'global' elements.

    Please let me know if you have any questions.

    Thank you,

    David

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  • KC George
    • Edited

    Hi David,

    We have made a private ticket for you. Please look for an email from support@brizy.io. We would like to look at your WordPress Dashboard again. Please give us WordPress credentials in your reply email. 

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  • Marilena Marino

    Hi,

    Shame that there is no indication of how to resolve the issue, just a mention of a private resolution. This has happened to me a couple of times, and it's happening again right now, too. How to fix this please? I'm tired of having to go in and manually change the header so frequently.

    sparkastrology.com/consultations.

    Thanks, 

    Marilena

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  • Marilena Marino

    AMP found 2 validation errors in the Brizy plugin:

    The plugin is still active, not suppressed, however.

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