Plugin Update Never Works

Cheryl Ferrazza

• February 23, 2021 23:14

Hello,

Since I've purchased Brizy Pro, I've never been able to update the plugin from the plugins page. It always gives me an error. The regular one always updates fine, but the pro plugin never works. (Yes, the license has been activated and added in the dashboard) I've been advised previously by your team to uninstall the plugin, then reinstall and update the license. When I did this during the last update all my templates stopped working and I've had to recreate them.

Now, when I try to update to 2.2.5, again I'm having the same issue. But now, when I try to delete the plugin my website crashes and I get a 504 Gateway Timeout error. My hosting company said it was due to one of the plugins. I assume it was Brizy because it is the only one giving me issues. So I had to restore the site from backup.

My pop-up links now don't work, and one of my templates is not working again.

There has to be a way for me to update the plugin normally without having to uninstall it every time.

Is there anything you could do to help?

Thank you,

Cheryl

1

• 

  Sandra Prunici

  • February 24, 2021 17:23

  Hi,

  Thank you for all these details!
  I have created a private ticket for this request. You had to receive a notification regarding this by email. Could you send us in that private message the WP and FTP credentials to this site? We want to check what happens on your dashboard.

  Thanks!

   

  Best regards,
  Sandra

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• 

  Cheryl Ferrazza

  • March 02, 2021 15:52

  Hi Sandra,

  I was contacted via PM by Natalia from your team. I've given her access and credentials. Thank you.

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• 

  Sandra Prunici

  • March 03, 2021 08:40

  Hi,

  Thank you too!

  Best regards,
  Sandra

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