Is there a support number or email? Is there a support staff?

Bax Yang

• February 11, 2021 22:13

I am trying to find a customer service number or email of some sort, but I guess this site does not believe in helping their customers out! Other than the SSL that Brizy offers, does Brizy offer any other security controls, such as a Web Application Firewall? Does anyone know?

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  Sandra Prunici

  • February 12, 2021 12:00

  Hi,

  This Forum is the main source where you can get the Brizy support. Here you can find faster the answer to your question. For example, if you encounter a problem, you can search it here and find the answer. If you have a common problem that other users face it, you can find the causes that generate that problem and solutions. In such a way, you will not wait some hours (we guarantee support in 24 hours, the exception can be some holidays and days when we release a new update) when we will get in touch with you with the answer but will find it in maximum 1 hour. Also, here you can interact with other Brizy users and help each other with solutions and suggestions.
  In cases when we found that the problem is a bit complex and hard to reproduce on our test sites, we ask for the WP, FTP or Cpanel credentials to check the behaviour of the problem directly from the user's dashboard. For these cases, we create a private ticket and in such a way the user can be secure that his data are sent privately.

  Regarding the question you have - in Brizy Cloud the HTML is static and isn't possible to add scripts like PHP. But if you want and need a firewall, you can connect your custom domain with the sucuri.net and all traffic will be filtred firstly here and then it will come to your site. 

  Best regards,
  Sandra

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