www.*.brizy.site

Mendez Holliday

• February 11, 2021 01:45

i just tried to www.wavevid.brizy and I get 

Oops! An Error Occurred

The server returned a "404 Not Found".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

 

but https://wavevid.brizy.site 

works great

just wondering if this is an error or no. or if their was a way i can force www. to load to http. and if so can i just add it to the redirect filed inside of brizy

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  Mendez Holliday

  • February 11, 2021 01:47

  do you see how the www* automatically turned to hyperlink and the other one didnt. thats what i was attempting to accomplish when posting links around the web.

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  Sandra Prunici

  • February 11, 2021 13:22
  • Edited

  Hi,

  You receive that error because you didn't type the full domain URL. The full domain URL contains the .site in the end. If you don't add it, it is similar to the situation when you don't type the .com or .org or .us or .io etc. from the site. When you publish the site using Brizy subdomain, you receive a special space on the Brizy server for the site. In such a way, the wavevid is the subdomain, brizy is primary domain and the site is the top-level domain. Therefore, to access your site you have to enter wavevid.brizy.site.

  Best regards,
  Sandra

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  Mendez Holliday

  • February 11, 2021 13:47

  i mean yea lol.. lol that parts a typo.. when i actually tried  it had the .site as welll its when i put the "www.wavevid.brizy.site" that i get the 404 error. sorry about confusion. is their a way i can add redirect rules for this.

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  Sandra Prunici

  • February 19, 2021 09:20

  Hi,

  I'm sorry for my late response. We checked with the team the issue you reported and long time we can't understand where is the problem and what caused this issue. We complicated the entire situation and didn't take attention to the basic details :). When we started again to investigate the issue, we encounter that you access the site in such a way www.wavevid.brizy.site but in Brizy Cloud is allowed only domain level 3 and therefore, Brizy subdomains can't have and load the www subdomain. Even when the user publishes a site with Custom domain, the same isn't possible to load 4 domain level.

  Now, when you open your site by wavevid.brizy.site, all is working and loading fine. Could you please check in such a way?

  Thanks!

  Best regards,
  Sandra

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