Video element creates top padding and doesn't display correctly.

Broudy Tennis

• February 10, 2021 23:10
• Edited

Hi there, 

(Using Wordpress, and the latest versions of Brizy/Brizy PRO)

I'm trying to add video into a tab and am experiencing a frustrating situation where the videos I'm adding variously get top-padding added and do not display properly in editing mode, preview, and on the site. Please see here as an example, and respond directly to me ASAP: https://drive.google.com/file/d/1XupMvkRZWUZuy55H9vFSSxZu5yvvOwAU/view

- Why is the video creating such large padding at the top?

- How can I get the video to simply display with its natural height and width?

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• 

  Sandra Prunici

  • February 11, 2021 11:57

  Hi,

  Unfortunately, I can't reproduce the error you reported. See here. I added the Tabs element and in a tab, I added 2 columns. In the first column, I added the video element and uploaded a Vimeo video. All displayed fine.
  Could you please check if you have the latest Brizy Free 2.2.7 and Brizy Pro 2.2.4 version? Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you have the same inconvenience?

  Best regards,
  Sandra

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  Monobunt Gmbh

  • November 30, 2021 16:21

  Hello, we have a very similar situation here.
  Screenshot: https://prnt.sc/2146rjs
  Page: https://georg-hack.com/ueber-uns/
  
  Wanted even to force it with CSS via:
  .brz-video .brz-css-vwobr {padding-top: 0% !important;}
  
  Any ideas what that could be?

  Kind regards,
  Bernhard

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  Permanently deleted user

  • December 01, 2021 10:51

  Hello,

  Thank you for contacting us.

  Could you, please, check if you are using the latest versions of Brizy Free 2.3.21 and Brizy Pro 2.3.16?  Please temporarily deactivate all external plugins (except Brizy Free and Brizy Pro) and check if the problem still persists.

  Best regards, Nelea.

   

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  Monobunt Gmbh

  • December 02, 2021 07:55

  Hello Nelea,

  we have the newest version installed: https://prnt.sc/21d3rxu
  And also tried to deactivate all plugins each individually but also no change.

  We are using the template Astra as an info BTW.

  Kind regards
  Bernhard

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  Permanently deleted user

  • December 02, 2021 11:40

  Hi,

  Also, at the WordPress backend under Appearance - Customize - Additional CSS, can you try adding this CSS and see if it makes a difference.

  .brz .brz-css-cwszf {
  padding-top: 0.0%;
  }

  Best regards, Nelea.

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  Monobunt Gmbh

  • December 03, 2021 08:49

  Hello Nelea,

  no that sadly did also not work, see here: https://prnt.sc/21izlug

  It seems it's overwritten that is not CSS directly because is says INLINE, see here: https://prnt.sc/21izuf7

  Any other ideas? On the backend is nothing that would consider this: https://prnt.sc/21j03jo

  Kind regards
  Bernhard

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  Permanently deleted user

  • December 03, 2021 09:22

  Hi,

  Also, please try to activate another WordPress default theme, and check again this issue. Let me know if it works, although I will create an issue in our internal channel.

  Best regards, Nelea.

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  Monobunt Gmbh

  • December 07, 2021 11:01
  • Edited

  Hello Nelea,

  with default theme the issue is still there, see here: https://prnt.sc/225apqf

  Can I send you a staging login so you guys can investigate it more?

  Kind regards
  Bernhard

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  Permanently deleted user

  • December 07, 2021 11:22

  Hi,

  I have created a private ticket for you so please send your login details there and soon one of my colleagues will contact you for more information.

  Best regards, Nelea.

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