add svg file-link not working

Christoph Kruse

• February 17, 2021 10:11

Hi Team,

on https://www.contracthero.de/presse I have uploaded the svg logo of our company for download. However, when clicking on it, I get to this page with a 404 error: https://www.brizy.cloud/customfile/09987bef50d9bbd3318e77765ad92494.svg

Strange, because for all other files (jpg) it works. Why is it?
Is it because its a SVG?

Please assist.

Thanks.

Best,

Seb

0

• 

  Sandra Prunici

  • February 17, 2021 15:07

  Hi Seb,

  Brizy supports SVG images and they have to upload fine. Just now, I checked again and all seems to work fine. See here. Do you receive the 404 error when you try to upload the image? Could you please try to log-out from Brizy Cloud, delete the browser cache and then log-in again into the Brizy Cloud account. Try to add the image again. Do you receive the same problem? Could you please send us the SVG image? If you don't want to make public this file, let us know and we can delete it before approving your message.

  Best regards,
  Sandra

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  Christoph Kruse

  • February 17, 2021 17:14

  Hi Sandra, thanks for your reply.

  You can try it out on  https://www.contracthero.de/presse.

  Then click on "Logo ContractHero SVG (druchfähig). It´s not working for us.

  

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  Sandra Prunici

  • February 18, 2021 10:07

  Hi,

  Thank you for reporting this inconvenience. We could understand and reproduce it and already informed the team about it. When we will receive a notification about it, we will inform you too.
  Thank you!

  Best regards,
  Sandra

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  Sandra Prunici

  • February 19, 2021 11:10

  Hi,

  I want to inform you that we already fixed this inconvenience and all have to work fine now. Could you please clean the browser cache and check it again?

  Thanks!

  Best regards,
  Sandra

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