Unable to insert layout. Please try again or contact support

Paolo Confortini

• February 08, 2021 16:41

Hi there.

In one of our subaccount, every time we try to load a saved layout (inside that subaccount), Brizy display the error: Unable to insert layout. Please try again or contact support.

Every other layout works fine.

Subaccount is "Tecnovagroup"

0

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  Alex

  • February 09, 2021 12:51
  • Edited

  Hi,

  I forwarded this issue to devs and we will check this in your sub-account. I'll be back when I get an update from them.

  Sorry for the created inconvenience.

   

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• 

  Khek Teh

  • February 10, 2021 00:13
  • Edited

  Same here I can't insert the saved layout!

  -1
• 

  Alex

  • February 11, 2021 11:10

  This problem appears in some accounts and is already under the inspection of our developers. We will come up with a general update for this issue.

  Sorry for the created inconvenience. 

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  JiaLin Chov

  • February 16, 2021 08:38

  Same here. Looking forward to the update.

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  Alex

  • February 16, 2021 20:46

  Hi David,

  this has already been resolved and we are now preparing an update.

   

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  Felix Tao

  • February 17, 2021 12:11

  When can we expect the update release? will we see it on the change log? I am also unable to compile the work from our team to a final project, due to the issue above

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  Alex

  • February 17, 2021 22:05

  Hi,

  Unfortunately, we do not have any ETA, but this should be soon, as it is a necessary fix. Most likely it will be by the end of this month.

   

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• 

  Barry Williams

  • February 22, 2021 17:52
  • Edited

  Same problem here, It only happens on new sub-accounts... all my older ones work fine.
  Hope it's fixed soon.

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  Alex

  • February 24, 2021 16:34

  Hi,

  we are trying to solve this these days. Thank you for your patience. 

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