"Unable to insert block. Please try again or contact support"

Chris T

• February 15, 2021 10:40
• Edited

Hey there, 

When i trying to reuse blocks/layouts I am getting this error. 

Its urgent as I need to move blocks/layouts between projects (its only happening between projects). 

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  Sandra Prunici

  • February 15, 2021 16:40

  Hi,

  Do you try to add in a new project with a Blog feature, a saved block from an old project? We already solved this inconvenience and all should work fine now. Could you please log-out from Brizy Cloud, clean the browser cache and log-in again into your Brizy account? Is this problem still appear? If you still find it, could you please send us the URL link of the project https://jmp.sh/NDj8G3w and the name of the subaccount where this project is added?

  Thanks!

  Best regards,
  Sandra

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  Jacek Bacz

  • February 23, 2021 15:15

  I have the same problem. Cannot add an old saved block to a new project with blog.

  Brizy cloud pro, fresh browser. Logged out and in. Cleared cache.

  Note: some very old blocks can be loaded. All newer blocks cannot. Very strange.

  Account: jaceklogin@hotmail.com

  Project: cannotaddsavedblock.brizy.site

  Please help.

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  Sandra Prunici

  • February 24, 2021 15:15

  Hi,

  Yes, we know about this problem and our developers are working hard to solve it. Unfortunately, at the moment we can't say an ETA for this problem but we will strive to release it as soon as possible. I'm sorry about this issue.

  Best regards,
  Sandra

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  Jacek Bacz

  • February 24, 2021 15:24

  This is critical. Can you please let me know as soon as the fix is available.

  Also, can you please remove my personal info from my post. Login and project name. I provided it based on your actions in the thread. I thought it would be helpful.

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  Natalia Chitoroaga

  • February 24, 2021 15:48

  Hi Jacek.

  I removed the post with your email and the project name. 

  We will try to release a new version by the end of this week. 

   

  Thank you!

  Natalia 

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