Saved blocks does not work in the new environment

Jose Ribeiro

• February 06, 2021 12:16

Hi
I realized a change in brizy.cloud
I am creating a new project and the format is now different as now I can create also blogs as announced. 
The problem is that if I am trying to include a saved block from the previous version I receive an error message that can not be done and says to contact support.
Is this an open issue or something that will be addressed in a short time? 
Thank you in advance

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  Alex

  • February 06, 2021 19:23

  Hi,

  It's not a known issue so we need to take a look at your project. I have created a private ticket for you and soon one of my colleagues will contact you for more details.

   

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  Bency Kurian

  • February 08, 2021 08:02

  I have the same issue! See the attached. This doesn't seem to be an isolated incident

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  Alex

  • February 09, 2021 11:04

  Hi,

  we confirm this problem in your accounts but what is strange is that we cannot reproduce this on our accounts. A developer is already taking care of this and when I have an update I will come back with a message.

  Sorry for the created inconvenience. 

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  Bency Kurian

  • February 14, 2021 06:58

  Seems others have reported the same issue and I read in this thread that it has been resolved but I never got an update. Anyway, I tested it today and it STILL doesn't work, see the attached screenshot! I have a Brizy WP site I need to move to Brizy Cloud, so do you have a timeline on when this will be actually be resolved? 

   

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  Alex

  • February 16, 2021 14:12

  I was informed that this problem has been fixed but the update has not been released yet. So it takes a little more patience. Sorry for the created inconvenience. 

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  Bency Kurian

  • February 17, 2021 06:08

  I just updated Brizy Pro to 2.2.5; now the sync works from Brizy plugin and it can be imported to the old brizy-cloud platform but not into the new brizy-cloud platform which basically solves nothing for me! When do you expect to fix this? Thanks.

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  Alex

  • February 17, 2021 22:05
  • Edited

  Hi,

  Unfortunately, we do not have any ETA, but this should be soon, as it is a necessary fix. Most likely it will be by the end of this month.

   

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  Jose Ribeiro

  • March 05, 2021 08:09

  Problem closed. Now it works

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