Can't connect to my Saved library: Your Plugin version is incompatible with Brizy Account version, please update plugin

Andrew Warrington

• February 05, 2021 03:49

After reading all the similar posts on this issue and following the steps to try and fix the issue, it still not working. Brizy seems a bit unreliable and that makes me nervous given that I paid for the lifetime Brizy Pro...!!!

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  Sandra Prunici

  • February 05, 2021 14:47

  Hi,

  Could you please make sure that you have our latest Brizy Free 2.2.7 and Brizy Pro 2.2.4? Actually, this message appears when the version of Brizy from WordPress doesn't coincide with the Brizy Cloud version. This happens because in the first instance we release the update for Brizy WordPress plugin and after 1-2 days we release the update for Brizy Cloud. In this period can appear this message and not allow you to sync blocks and layouts to the Cloud but it will e remediate when will be released the Cloud update. If you have the latest version in WordPress and still have this message, please allow us a bit more time and this problem will be solved.
  Thank you for understanding!

  Best regards,
  Sandra

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  Christian Duell

  • February 09, 2021 19:09

  Hi Sandra,
  I've the same Problem. Wordpress-Plugin Brizy Free 2.2.7 and Brizy Pro 2.2.4 installed.
  Do you know when we can use the library sync again?
  
  Best regards,
  Chris

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  Sandra Prunici

  • February 10, 2021 11:39

  Hi,

  Thank you for your message. Yes, we know about this problem. Our developers said that on the next Brizy plugin update, this inconvenience will be solved. This happens because, after the Cloud update which was a big update for us, the version for the Cloud is higher than for the Brizy plugin for WordPress and this caused this problem. I'm sorry for this inconvenience!

  Thank you!

  Best regards,
  Sandra

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  Bency Kurian

  • February 14, 2021 10:56

  I have the same issue and I am on 2.2.7 and 2.2.4! so thats why the layouts I save in WP is not showing in the Cloud! Also the "What's this" question mark below the "Your Plugin version is incompatible with Brizy Account version, please update plugin" alert simply reopens the page again! Including this I now have 3 issues ongoing with Brizy and none have been resolved so far! All I get is update to the latest version and not a single update has helped so far. 

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  Bency Kurian

  • February 14, 2021 11:36

  I have the same issue and I am on 2.2.7 and 2.2.4 and thats why the layouts I save in WP is not showing in the Cloud! Including this I now have 3 issues ongoing with Brizy and none have been resolved so far! All I get is update to the latest version and not a single update has helped so far. Also the "What's this" question mark below the "Your Plugin version is incompatible with Brizy Account version, please update plugin" alert, simply reopens the page again! Resolving bugs doesn't seem to be a priority!

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  CHRISTIAN B PRESLEY

  • February 14, 2021 22:20

  Confirming that this is still an issue as of Feb 14th? If so, can we have a realistic ETA for the update?
  
  Currently locked out of sync and can't update client sites without rebuilding the page and block layouts from scratch. This has been an issue for almost two weeks.
  
  Please give us the best estimate you can so we can keep our clients properly informed.
  
  Also, not sure if this is on the road map, being able to copy and past across sites without involving the cloud server would be a very nice addition to PRO, helping avoid this situation all together. Or at least a JSON formatted import and export functionality, which is core to almost every other builder, would be nice as well.
  
  If it is the case that this is still an issue, then as system works now, while Brizy Cloud and Brizy Pro are out of sync, our hands seem to be tied in a way that makes continuing client work very cumbersome, and having to wait weeks at a time for the functionality to come back is not sustainable for those of us who rely on it for our work.
  
  Just to be sure, there is no other way to get our blocks and layouts from one environment to another without Sync?
  
  Thanks!

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  najagkuumem

  • February 15, 2021 04:57

  Glad that we've identified that this is a known issue. Will we receive notification when this issue is remedied?

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  Andrew Warrington

  • February 15, 2021 05:36

  Is there any other way to save a page template for use later?

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  Sandra Prunici

  • February 15, 2021 13:06

  Hi there,

  I read all your messages and questions and will strive to certificate this situation. On February 5, we released a big, wanted and important update for Brizy Cloud. Hope, you could test or and work with it and find it useful. Releasing this update, the Brizy Cloud version has now a higher version than Brizy WordPress plugin and this creates an inconvenience that limitate the feature to sync saved blocks and layouts between Brizy Cloud and WordPress environment. This problem will be solved when will be releasing an update for Brizy Pro plugin. We are working hard on this update and plan to release it in the next days.
  Unfortunately, at the moment, isn't any workaround or solution to sync in other ways the saved blocks and layouts between Cloud and WordPress.
  Thank you all in advance for understanding and patience!

  Best regards,
  Sandra

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  gtvgkthjcpsdtpolbxcdacqdttefy

  • February 16, 2021 11:18

  Hi,

  I was scheduled to deploy a website issue but lo and behold I encounter this issue. I need to sync all the layouts I created soon.

  Please fix this issue soon.

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  Amir Ghassemloo

  • February 16, 2021 15:07

  Hi,

  I am also facing the same issues and its urgent.

  How long does it take to save the layout, etc. again?

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  Sandra Prunici

  • February 16, 2021 15:10

  Hi,

  Today we released the update for Brizy Free and in the next days, we plan to release the update for Brizy when will be solved this inconvenience!
  Thanks!

  Best regards,
  Sandra

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  Bency Kurian

  • February 17, 2021 06:11

  I just updated Brizy Pro to 2.2.5; now the sync works from Brizy plugin and it can be imported to the old brizy-cloud platform but not into the new brizy-cloud platform which basically solves nothing for me! When do you expect to fix this? Thanks.

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  Sandra Prunici

  • February 17, 2021 15:37
  • Edited

  Hi,

  I'm sorry for this inconvenience. We are working on this issue with Saved blocks between old and new projects. At the moment we have 2 production versions for Brizy Cloud. We are doing all the best to solve it as soon as possible.

  Thanks!

  Best regards,
  Sandra

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  Bency Kurian

  • February 24, 2021 09:59

  What is the status with this issue? 

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  Sandra Prunici

  • February 25, 2021 08:22

  Hi,

  I'm sorry but at the moment we don't release the fix for this issue. Our developers are working hard to launch this fix soon. Please allow us a bit more time for this.

  Thank you!

  Best regards,
  Sandra

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  Bency Kurian

  • February 28, 2021 08:14

  Hi Sandra,

  When does your developers expect to resolve this? I have clients that have been waiting to move to Brizy Cloud since blogging because available and I really need to give them a timeline.

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  Sandra Prunici

  • March 01, 2021 14:29

  Hi,

  We already fixed this problem and will launch it in the next updates. I would like to provide you with an ETA for this update but unfortunately at the moment, we can't inform you about this aspect. We are working on the new update and we strive to release the fix as soon as possible. 

  Thank you in advance for your understanding.

  Best regards,
  Sandra

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  Jonathan Macnab

  • January 28, 2022 00:44

  Sandra, is this issue a resolved or recurring issue? I am experiencing the same problem at present with a new site I started to create on Wordpress for a client which I first created on cloud in order to get going before he had his domain purchased to show him what could be possible for him.

  I have Brizy Pro version 2.3.21 freshly installed as of today on this new site (it has never had a former version installed, as it was just created today), which appears to be the most recent version according to what I see on my Brizy account dashboard, and there's the cloud where I am saving the blocks for the cloud-constructed site in order to sync them with the new wordpress site, but I am getting the same error message recorded here: "Your Plugin version is incompatible with Account version, please update plugin".

   

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  Alex

  • January 28, 2022 16:45

  Hi Jonathan,

  can you confirm that you have Brizy Free on the latest version as well - 2.3.28? Once confirmed, I will create a private ticket for you and we will inspect the issue on your dashboard. Thanks.

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  Jonathan Macnab

  • January 31, 2022 09:56

  I do indeed. The plugins were installed on the site I mentioned (jstevenspirescba.com) the day it was created yesterday. Also, I just checked my personal site storyreborn.com where I have successfully used the sync feature between the cloud and wordpress before, and it is not syncing properly there and has the same error message at present. The screenshots are from the first site jstevenspirescba.com, which prompted the issue. Thanks for the help!

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  KC George

  • January 31, 2022 15:03

  Hi Jonathan 

  This is a problem at our end and our development team is working on fixing this issue. We apologize for the inconvenience. We hope to fix this issue soon. 

  KC George

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