WordPress Post Excerpt causing Fatal Error

Harshit Gupta

• February 04, 2021 09:21

Hi team, 

I was receiving a Fatal error warning due to Brizy Free on my website, i checked some thread and they said to remove the Post Excerpt and then see if the site works and mine did. I no more receive the Fatal Error warning. But now when i add the post Excerpts again my site is the new White Screen of Death. Nothing shows up. So for now, i have removed the excerpts so at least the website is working. Can you guys tell me the solution for this, so that my website is back to running again.

My Brizy Free version is 2.2.7

Brizy Pro version is 2.1.0 (I am not able to update it, it says license key not found, is it because my yearly plan has expired already?)

PHP Version is 7.3.26 (The latest and the recommended version from my website)

Can you please look into this matter first up and help me out?

Thank you in advance. Your builder is awesome by the way.

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  Sandra Prunici

  • February 04, 2021 14:23

  Hi,

  The problem with the Post Excerpt we already in the latest version for Brizy Pro 2.2.3. Could you please try o update it? If you can't update the Pro plugin because the license is not found could you please go to Brizy -> Settings -> License and check if you have activated a license? If this field is empty, could you please generate a new license and insert it there? For this you have to:
  1 - Go to your Brizy account;
  2 - Access the WordPress licenses;
  3 - From there generate a license key for the site you want to activate it and the Brizy Pro plugin;
  4 - Click on the license key to open it;
  5 - Copy the entire license https://jmp.sh/TYnBH9R;
  6 - Go back to the WordPress dashboard and access the Brizy -> Settings -> License;
  7 - Here you have to paste the license https://jmp.sh/APqTpnb;
  8 - Activate it and try to update the Brizy Pro plugin.

  If you can't generate a license from your account, could you check if your license isn't expired? For this, check from your Brizy account -> Dashboard (main page) when expires your license https://jmp.sh/llSNj2m. If your license is expired, you couldn't update the Brizy Pro and to receive the access to the latest updates and features, you have to renew the license.

  Best regards,
  Sandra

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  Harshit Gupta

  • February 04, 2021 14:27

  Hello Sandra,
  Thanks for the help. The issue is sorted, i bought a new Pro licence and it was all fine.
  Thank you for taking out the time. Much appreciated.

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  Sandra Prunici

  • February 04, 2021 15:57

  Hi,

  Thank you too! It's my pleasure to help you!
  Have a great day!

  Best regards,
  Sandra

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