Skip to main content

Comments

5 comments

Date Votes
  • Sandra Prunici

    Hi,

    Unfortunately, I couldn't open and see the screenshots because the Drive folder isn't public. Could you please send them using another method?
    Could you please check if you updated the Brizy Pro to the latest version? At the moment we have the 2.2.3 version for Brizy Pro and the 2.2.7 for Brizy Free.

    Thanks!

    Best regards,
    Sandra

    0
  • Julie Dulong

    Apologies Sandra,

    Here's the link >> https://drive.google.com/file/d/1NeV2Y8PR6T0FwcoA6K9D9itefD0Vyghe/view?usp=sharing

    The site had to be restored to an earlier date. Completing the update is what caused the problem. This is a client site so I couldn't leave it due to the length of time tickets take to resolve.

    Please advise.

    0
  • Sandra Prunici

    Hi,

    Thank you for the link! Unfortunately, I tried to open your site but it took too long to respond and didn't open. See here. I tried in the incognito browser too. Could you please check this inconvenience with the server provider?

    Best regards,
    Sandra

    0
  • Julie Dulong

    Probably while I was just trying to update again. I updated Wordpress and was hoping it would make a difference. I can tell you the error happened after updating Brizy free... I then updated Brizy Pro to see if it made a difference. Still getting the same result.

    It would be nice if we could attach documents to these tickets.

    0
  • Sandra Prunici

    Hi Julie,

    Unfortunately, we can't even open your website. We tried today to open it again on 2 different computers and we receive the same problem. I have created a private ticket on this request. You had to receive a notification regarding this on email. Could you send us in that private message the WP credentials to this site? We want to check this issue.

    Thanks!

    Best regards,
    Sandra

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

Ask a Question