HTTP 500 message

Tom O'Connor

• February 03, 2021 18:33

Hi support,

We had an HTTP 500 message occur on the hosting of our site (nlptimes.com) between 17:30-17:54, this was identified by our Uptime monitoring system.

Can you please advise the cause of this and how did it affect us?

Thanks,
Irene

0

• 

  Sandra Prunici

  • February 04, 2021 09:30

  Hi,

  Yes, we know about this error. We made an important modification on the server and for this reason, appeared this problem. It didn't affect the sites or data from the site. The only inconvenience was that the site wasn't live in this period and visitors couldn't navigate it. I'm sorry for this inconvenience!

  Best regards,
  Sandra

  0
• 

  Tom O'Connor

  • February 04, 2021 17:46

  Hi Sandra,

  Tx for the update.

  Can you pls relay to the product manager that notifications are communicated about any planned site time ahead of taking hosting offline. It's really important that production sites aren't pulled offline without adequate communication and minimum impact. Unfortunetly, thus far from a hosting perspective, it's been anything but smooth or CDN quality from Brizy.io.

  Most hosting companies we've worked with deliver 99.999% uptime and do seamless backend updates without impacting production hotsin. So far we've had many hours of downtime this year alone, all without any notifications...

  Thanks,

  Tom

  0

Please sign in to leave a comment.