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500 Internal Server Error

R J
  • Edited

Hello,

 

kinderperspektivberatung.de is down

 

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.
 
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Comments

14 comments

Date Votes
  • Sandra Prunici

    Hi,

    I'm sorry for this inconvenience! This problem lasted for 10 minutes when we made an important modification on the server. Now, all should work fine. Could you please check it?
    Thanks!

    Best regards,
    Sandra

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  • R J

    Dear Sandra,

    yes the pages are back online. But that's what I meant by communication. My provider infomaniak.com, before an update comes out and possibly cripples the servers, gives a notification when the update is coming and how long it may take. You are also located in Europe. So these updates should happen with little traffic. Namely, at night. 
     
    Likewise, it was not 10 min, but 26 min see Uptime Robot.
     
    Thanks, have a nice day. Cheers Neo
     
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  • Sandra Prunici

    Hi,

    When we release an update for Cloud or make a modification on the server, can happen this inconvenience.  We are trying to select the best time for this but when in Europe is night in the USA is morning and this is an inconvenience for us. 
    Thank you for your understanding and patience!

    Best regards,
    Sandra

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  • R J
    • Edited

    Dear Sandra, ok thank you very much. So you focus mainly on the US market? This info is important. Since my clients are all from Europe and then in the future for update as you say they need to consider for their websites.

    They get then a message with it from me, then must each customer in the future on the basis of these facts itself better can decide whether he would like to have a website with Brizy or with a European provider. Since downtime for European website during the day is unfortunately a disaster. Customers can sue me in Europe for breach of contract. Also you should pay attention there. Because if the downtime is higher than the server warranty time, then you are liable for it within Europe.

    Because many use Uptime Robot and there the downtime is measured to the second. I offer this service to my customers so that they can see when and how often the website goes down at Brizy. Every customer has that right. This is not the USA. Unfortunately you have to know that from Europe. Thanks. Greetings Neo

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  • R J

    Also, the site is down again today for a minute. See screenshot. This is what my customer sent me.

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  • R J
    Another question because I think that you are not a good partner in Europe. I will now make a survey of all customers of mine, whether they want to stay with brizy, those who are in the pipeline but do not want to switch and then I will decide. I don't believe after your statements that you appreciate European customers. 
     
    How quickly do you then if I should go and my customers, transferred me the money back? Thank you
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  • R J
    Dear Sandra, it is clear that something can happen with servers. But what was misunderstood in my message? You can inform the customers before important updates. Every other hoster can do that too. Then you get an email where it says from when to when an update for servers and that it may come to errors. 
     
    Do you not have a communication structure? This is really very unprofessional. I would like to hear please also no more excuses we make on errors etc. This is childish. You want to become a big company. You send communication emails. 
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  • Sandra Prunici

    Hi,

    Thank you for all your replies and feedback! For us, it is very important!

    First of all, I want to apologise if I make myself unclear. I don't mean that we don't appreciate European customers and prefer only the US market. We respect, appreciate and treat in the same manner all our users even if they are from the USA, UK, Russia, India, China, Singapore etc. I only want to say that when we have to release the Brizy Cloud update we are as between 2 shots. If I remember well, previous Brizy Cloud update was made tonight at the 10 PM (+3 GMT) and now, we decided to release it a bit earlier. Beside these decisions wasn't some geopolitically reasons. 

    Regarding the communication about the next Brizy Cloud update - we already introduced this topic on the agenda for the next meetings and we will discuss it a bit deeper with managers. We will try to improve this aspect. Also, until we will discuss this subject with the team, I want to inform that today or in the next days, we plan to release a big update for the Brizy Cloud. Unfortunately, we don't know exactly when it will be released because we have to remediate some details and check others.

    Regarding the refund - I want to inform that according to our Terms and Conditions, we can offer it in 30 days after the purchase. If the purchase is older than 30 days, unfortunately, we can't send it. For the refund, we will need the Order Id of the purchase. Based on it, we can send the refund.

    Let us know if we can help you with something else.

    Best regards,
    Sandra

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  • R J

    Hello,

    and once again the website is down for half an hour in the middle of the day. I will make this public everywhere now. 
     
    No support, constantly websites down, only USA market counts, no announcements for heavy updates, no function in DNS switching - therefore customer websites are not reachable. No response to tickets!. Absolute kindergarten club! You don't know what a business means!
     
     
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  • Dimi Baitanciuc
    • Edited

    Hi Neo, 

    Thanks for your email. I understand your frustration and I'm sorry this happened. Are you still experiencing issues? Everything is operational on our end all your websites should work ok. I've logged into your account and double checked that. 

    There was an issue with one of our servers that my colleagues addressed 2 days ago. One of the servers that compiles part of the projects went down. My colleagues fixed it asap, we had a 10 min downtime on the previews. Please accept my apologies for that. 

    No support ? I see that my colleagues replied in our standard time frame. I don't see any other support tickets in your account. Please give me the tickets links from our support where you didn't received replies from us and I'll personally look into it. 

    DNS switching is not an option we offer no.

    Let us know if we can help you with anything else.

    All the best, 

    Dimi, Brizy co-founder

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  • R J

    Hi Dimi, thanks for asking. Your communication is just bad and the maintenance of the servers expects my like any professional a warning beforehand. What do you think how customers report to me and others and are pleased? Ok. Have a nice weekend. Best regards

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  • Sandra Prunici

    Hi,

    Thank you for your feedback. We will strive to improve this aspect!
    Have a great weekend!

    Best regards,
    Sandra

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  • Pablo Martinez-Falero Suanzes

    Hey, I'm also getting this error today when I try to embed that site on another place, it was working fine until now. Any updates on this Sandra?

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  • Natalia Chitoroaga

    Hi Pablo,

    Thank you for your message.

    Give us some details about "I try to embed that site on another place" . Do you want to embed an html/js code in a Brizy project? Or you want to embed the entire website on a 3rd party domain? Please, send us a link or a project name. 

    Thank you!

    Natalia

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