SSL is not working

Christine Samuel

• February 03, 2021 16:47

 

My website www.coddiwompleexperiment.com still hasn't had SSL certificate. I published it more than 24 hours ago.

 

Could you check, please?

 

Screen shots of DNS and Brizy Published Info are here:

http://www.coddiwompleexperiment.com/new-page-9

(I'll delete the link  after the issue is solved.)

 

Thank you.

 

 

 

 

 

 

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• 

  Natalia Chitoroaga

  • February 04, 2021 17:31

  Hello Cristine!

  Natalia here!

  Please delete the AAAA records - you have 2 AAAA records for this domain.

  Let me know when you will remove them

   

  Thank you!

  Natalia

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• 

  Christine Samuel

  • February 04, 2021 21:37

  Hi Natalia, where can I find the AAAA records? I don't see it on the Google Domain DNS page.

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• 

  Christine Samuel

  • February 04, 2021 21:44

  I checked NSLookup for my domain, and there are no AAAA records listed.

  https://www.nslookup.io/dns-records/coddiwompleexperiment.com#cloudflare

  https://www.nslookup.io/dns-records/coddiwompleexperiment.com#opendns

  https://www.nslookup.io/dns-records/coddiwompleexperiment.com#google

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• 

  Sandra Prunici

  • February 05, 2021 10:24

  Hi,

  Could you please check in the DNS settings you set for your site? From here, you send us an only part from the record you set up but here have to be also the AAAA records. Could you please check there and delete these AAAA record?

  Best regards,
  Sandra

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• 

  Christine Samuel

  • February 05, 2021 22:05

  Hi Sandra,

  I still can't find any AAAA records on my Google domain page. There are only 'A' and 'CNAME' on the Custom Records section. Refer to the full screen shot here: http://www.coddiwompleexperiment.com/new-page-9.

  What else that can be done to solve the SSL issue?

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• 

  Sandra Prunici

  • February 09, 2021 10:21

  Hi,

  I'm sorry for my late response. I was informed by the team that the problem with SSL certificate is already solved and now all should work fine. Could you please check this?

  Thank you for your patience!

  Best regards,
  Sandra

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• 

  Christine Samuel

  • February 09, 2021 17:53

  Hi Sandra,

  Yes, it is solved now! SSL certificate is working. Thank you for your team support.

  Regards,

  Christine

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  Sandra Prunici

  • February 10, 2021 10:55

  Hi,

  Great! Thank you for confirming that all is fine now!
  Have a great day!

  Best regards,
  Sandra

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