Account Validation

Sarah Coates

• February 11, 2021 19:15

I've purchased a pro account but they still say my account isn't validated. It asks me to change my password repeatedly but the issue never resolves.  

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  Sandra Prunici

  • February 12, 2021 11:04

  Hi,

  Could you please go to the Settings -> Code Injection? Do you see this view https://jmp.sh/Y06EUPD? If so, could you please click on the "Send validation email"? After this check the email you created the Brizy account. There you have to receive a validation email from us. You have to open it and click on the "Validate" button. After you validate your account, please go back to the Brizy Cloud project and make a refresh. Do you receive the same message?
  If you still receive it, let us know the email of your Brizy account and we will validate it manually. You can send the email here and if you don't want to make it public, let us know and we will delete it before approving.

  Best regards,
  Sandra

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