Brizy font upload problem

Irfan H

• February 09, 2021 06:50
• Edited

Hello I am trying to upload fonts to Brizy but I get "400 Bad request error". Here are some technical details that could help.

1. We are using PHP 7.2

2. Brizy 2.2.7 and Brizy Pro 2.2.4 are installed.

3. The site is hosted on AWS Elastic Beanstalk container.

 

Also, I checked the database logs and found this exception

Unable to handle font side load

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  Sandra Prunici

  • February 09, 2021 14:50

  Hi,

  What custom font do you try to upload? What is the extension of the font you try to upload? Does it correspond with the extension you select to upload https://jmp.sh/pGVzzl6?  

  Best regards,
  Sandra

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  Irfan H

  • February 10, 2021 07:24

  

  Hi,

  Attached the screenshot of fonts we are trying to upload.

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  Sandra Prunici

  • February 10, 2021 15:38

  Hi,

  I uploaded this font on my site and all seems to work fine. See here. Could you please send us a video with how did you upload the custom font? 
  Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you receive the same inconvenience?

  Best regards,
  Sandra

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  Irfan H

  • February 10, 2021 17:19

  Hi,

  Let me explain it this way.

  I have this plugin installed on 2 servers.

  1. Single site WordPress: This server is a single instance server on AWS and the plugin works totally fine and we could upload fonts as well.

  2. Multisite WordPress: This server is a multisite site WordPress network on AWS Elastic Beanstalk (totally different than 1) with autoscaling enabled. This is the site where I have font uploading problems.

  FYI, I tried disabling all the plugins except Brizy free and Brizy Pro, and activated the WordPress default theme, and the issue of font uploading was still there.

  I went through the Brizy code and this is where the error comes from https://github.com/ThemeFuse/Brizy/blob/f8465302f8ed8bbdb16f1672d9b0ab52cdb43f85/admin/fonts/manager.php#L214 

  We have also tried other things as well and even that didn't work, such as:

  • Uploaded fonts through Custom Fonts plugin.
  • Added this to our wp-config

    define('ALLOW_UNFILTERED_UPLOADS', true);

    Let me know what should be done next.

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  Sandra Prunici

  • February 11, 2021 10:45

  Hi,

  Thank you for all these details!
  I have created a private ticket on this request. You had to receive a notification regarding this on email. Could you send us in that private message the WP credentials to this site? We want to check this problem from your dashboard because we can't reproduce it on our sites.

  Thanks!

   

  Best regards,
  Sandra

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