Custom domain deleted and not reflecting

Eman Elkoshairy

• February 08, 2021 07:21

Hello, 

I have a pro subscription, with the option of 3 custom domains. 

I deleted one of the projects with custom domain, and I am trying to create a new one, but it says I need to upgrade, even though at the moment I only have 2 projects with custom domains. 

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  Sandra Prunici

  • February 09, 2021 09:10

  Hi,

  It isn't enough only to delete the project, you have to disconnect the Custom Domain from the previous site. For this, you have to go to the domain registration and delete the Cname and A record that point to the Brizy Cloud project. 

  Best regards,
  Sandra

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  Eman Elkoshairy

  • February 09, 2021 15:31

  Hi Sandra, 
  Thanks for the clarification. We have removed the cname and A Record from the domain name registration indeed so all should be clear now. However, still it asks me to upgrade when I try to link. Any idea?
  
  

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  Sandra Prunici

  • February 10, 2021 08:52

  Hi,

  Could you please send us the email of the Brizy account where you have attached the Brizy Pro Personal License and which you are using to connect into the Brizy Cloud account? You can send the email here and if you don't want to make it public, let is know and we will delete it before approving your reply.

  Thanks!

  Best regards,
  Sandra

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  Eman Elkoshairy

  • February 10, 2021 09:14

  Hello, 
  
  Kindly delete the emails before approving the comment:
  
  Admin user on the account is: ***
  My user name as I was the one creating the projects and linking them is ***
  
  Thank You

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  Eman Elkoshairy

  • February 11, 2021 09:25

  Hello, 
  Any update? 
  
  I still can't add the domain, and I really need to publish the website this week. Appreciate your support. 

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  Sandra Prunici

  • February 11, 2021 14:55

  Hi,

  I send all your details to our developers and they are investigating this inconvenience. I'm sorry for not updating you about this aspect. When we will receive a notification from the team we will inform you too.

  Best regards,
  Sandra

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  Sandra Prunici

  • February 11, 2021 15:25

  Hi,

  Just now, I received a notification from the team. They could solve this inconvenience and now all should work fine. Could you please check this?

  Best regards,
  Sandra

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  Eman Elkoshairy

  • February 14, 2021 13:58

  Hi Sandra, 
  Thanks for following up, yes it works and I linked the new site now. Thanks a lot for your support. 

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  Sandra Prunici

  • February 15, 2021 14:21

  Hi,

  Great! Thank you for confirming this with us!

  Best regards,
  Sandra

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