Slow updates when saving pages

Matthew Gracie

• February 07, 2021 23:42

Hi there, 

Brizy builder on WP seems to be slowly saving page updates on both hosting and offline builds of sites. I have sites on Siteground, HostArmada (Speed Reaper), and offline on Laragon, and they all take forever to save simple images and text, with a maximum of 7 blocks. The same slow saving time applies to saving blocks to "Saved" or "Global". 

Saving times range from around 50 seconds to 3 minutes. Is there a known issue or conflict with the current release, because it only starting occurring around 2.2.3? 

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  Sandra Prunici

  • February 08, 2021 17:32

  Hi,

  Could you please check if you have the latest Brizy Free 2.2.7 and Brizy Pro 2.2.4 version? They both have to be updated to the latest versions. Could you please try to optimize the plugin by cleaning cache, optimizing database and images?

  Thanks!

  Best regards,
  Sandra

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  Matthew Gracie

  • February 09, 2021 21:34

  All has been updated. Cache, CDN, plugins and themes all working and updated. I've tested on Neve, Astra, and OceanWP, and the loading time is still slow for 2.2.4 on localhost and domains. Also, I now cannot access any of my saved blocks and layouts.

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  Sandra Prunici

  • February 10, 2021 14:17

  Hi,

  I'm sorry for this inconvenience. Yes, we know about this problem. Our developers informed us that in the next Brizy plugin update will be solved this problem. This inconvenience happens because the Cloud update was big and important and now the Brizy Clou version is higher then Brizy WordPress version. When will be released the next Brizy plugin update, all will be fine and this problem solved. We plan to release the new update in maximum 1 week. 

  Thanks!

  Best regards,
  Sandra

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  Matthew Gracie

  • February 10, 2021 14:39

  No problem. Maybe a boosted notification to all your subscribers and licence holders would be great, just to notify us that working between Cloud and the plugin may be interrupted. Don't mind being delayed, as long as there is some information. Thank you for the assistance. 

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  Sandra Prunici

  • February 11, 2021 08:23

  Hi,

  Thank you for your understanding and suggestion. We will consider it and will send it to our managers!
  Have a great day!

  Best regards,
  Sandra

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  Matthew Gracie

  • February 16, 2021 15:07

  Hi there, 
  
  The update has arrived but the functionality of accessing saved blocks and templates still states that the plugin is incompatible. Please advise what we can do. 

  

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  Sandra Prunici

  • February 16, 2021 16:50

  Hi Matthew,

  Yes, we know about this inconvenience and in the previous messages from this post, I explained how this happens. Today, we released an update for Brizy Free plugin and in the next days, we plan to release the update for Brizy Pro plugin too when will be solved this inconvenience too. 

  Best regards,
  Sandra

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  Matthew Gracie

  • February 16, 2021 17:30

  Hi there, 
  
  This is incorrect as the Brizy Pro plugin updated from 2.2.4 to 2.2.5 today as well. Hence why I am asking how I can rectify my cloud account not connecting with the WP plugin. I understood your previous post, but your notice of the pro plugin not being released is confusing, as an upgrade was providing through the WP update to 2.2.5. 
  
  

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  Sandra Prunici

  • February 17, 2021 09:23

  Hi Matthew,

  We already solved this inconvenience with the synching saved blocks and layouts 14 hours ago and now all should work fine. Could you please check it now?

  Thanks!

  Best regards,
  Sandra

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