About Page not loaded when pushed to production

Erin Detka

• February 07, 2021 16:44

I have my website build on Local by Flywheel. When I pushed it to production, the About page is not loading. I reached out to Flywheel and they said it looks to be on Brizy's end. 

https://dtkstudios.flywheelsites.com/about-page/

Thanks in advance for your help!

 

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  Sandra Prunici

  • February 08, 2021 15:39

  Hi,

  Could you please give us more details about this page? How did you create it? Is this the only Brizy page that generates this inconvenience? What is different on this page? How did you push to production the site? What migration method did you use?

  Could you please check if you have the latest Brizy Free 2.2.7 and Brizy Pro 2.2.4 version? Also, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Do you reive the same problem?

  Thanks!

  Best regards,
  Sandra

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  Erin Detka

  • February 08, 2021 16:04

  How did you create it? I created this page on Local by Flywheel using Brizy, Brizy Pro, and the Suzi Theme

  Is this the only Brizy page that generates this inconvenience? Yes. All other pages (Home, Contact, Blog Templates) load correctly.

  What is different on this page? Not Sure. The only difference I can think of is I made one image sticky.

  How did you push to production the site? I created the whole website locally using Flywheel. Then pushed the site live through Flywheel production.

  What migration method did you use? I don't believe I used any migration. The site was built from scratch using WordPress, Brizy Pro, and Local by Flywheel. Perhaps you mean when I moved it from Local to Production? It's all through the same hosting on Flywheel.

  Could you please check if you have the latest Brizy Free 2.2.7 and Brizy Pro 2.2.4 version? Yes, both are active.

  Also, could you please temporarily deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? Yes, I deactivated the one other plugin (Classic Editor). I am using the Suki theme. I switched to Twenty Twenty-One and the About page is still not loading correctly.

  Do you reive the same problem? Yes, the About page is not loading correctly.

   

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  Sandra Prunici

  • February 09, 2021 13:08

  Hi,

  Thank you for all these details. Could you please check one more thing? Could you please go to the Brizy -> Templates and search if you have any template with this display condition "Include -> Pages -> About us". If you have a similar template, could you please delete this display condition and update the template?

  Thanks!

  Best regards,
  Sandra

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  Erin Detka

  • February 09, 2021 16:17

  Hi Sandra,

  Here is a screen shot of my two templates. Neither associate with About Us. 

  Also, I used the word "sticky" to describe one of the photos. But in fact, the word I should have used was "fixed." I fixed the images to be static as the used scrolled down the page. 

  

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  Sandra Prunici

  • February 10, 2021 09:50

  Hi,

  Thank you for all these details!
  I have created a private ticket on this request. You had to receive a notification regarding this on email. Could you send us in that private message the WP credentials to this site?

  Thanks!

   

  Best regards,
  Sandra

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