Text boxes are suddenly empty

Kevin Kastens

• February 06, 2021 22:14

Dear customer support,

I'm writing you because of a problem with a brizy web page, that I have created recently for one of my clients.

Some days ago I finished creating a web page including text boxes, picuteres, linked buttons and so on.

The day before yesterday my client just wanted to link a button and suddenly every text box was empty. The textes just got lost without any reason. But it's not because they are hidden.

Is there any possibility to recreate every text in the boxes? Maybe an option to rebuild a certain point in time, for instance like you can do with windows?

Thank you very much in advance!

Kind regards

Marina Engel

0

• 

  Sandra Prunici

  • February 08, 2021 11:25

  Hi,

  This problem can appear when you are working on the Chrome browser and you have the Google translation extension activated for Brizy editor. We kindly recommend not using this extension on Brizy editor because it will delete all content from the text element. This happens because in Brizy editor you can delete a text and add another one. In this case, the Google Translate want to translate the text, delete the existent one and want to replace it with the translated one but he doesn't have any reverence and can't add the right translation. Therefore, you lose all the text from the page.
  Unfortunately, isn't possible to recover the text but if you are building the site in the WordPress environment, you can restore the previous revision of the page https://jmp.sh/li58DYu.

  Best regards,
  Sandra

  0

Please sign in to leave a comment.