Cannot Login

Brianna Russell

• January 28, 2021 19:25

I created a brizy pro account for a client and accidentally misspelled their email. Now, I cannot login and it is sending password reset to this misspelled email. Can someone from brizy please contact me to help me recover this pro account that I paid for?

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  Sandra Prunici

  • February 01, 2021 16:08

  Hi,

  In Brizy, an account is updated to Pro when the user buys a Pro license. When a user buys a Brizy Pro license he has to add an email. In such a way, on the Brizy account with that email is added the Brizy pro functionality and plugin. Therefore, could you please give us some details about how did you create a Pro account for a client? Which is the email you used for creating a Pro account?

  Thanks!

  Best regards,
  Sandra

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