The server returned a "400 Bad Request"

R J

• January 28, 2021 17:16

Dear Brizy Team, I have assigned a website to a user / team member today and as soon as he clicks on Edit Project, the following error message comes up:

 

"Oops! An Error Occurred

The server returned a "400 Bad Request".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused."

 

 

 

I would appreciate it if you could make the email unrecognizable, so it can't be seen publicly. Thank you very much and have a nice evening. Best regards Neo

 

0

• 

  Sandra Prunici

  • February 01, 2021 15:59

  Hi,

  Thank you for all these details. Unfortunately, we couldn't find the team member with the email you share us on account where is placed the site you share to us too. See here. Also, we checked the account of the user you send us but we didn't encounter some active subaccounts where she could be invited. Could you please invite her again and make sure that she accept the invitation?

  Thanks!

  Best regards,
  Sandra

  0
• 

  R J

  • February 01, 2021 16:03

  Dear Sandra, since the customer had written to me again today and I have not yet had an answer / solution from you, I had to set up a new account for you and send the invitation there. I am on the phone again tonight with this customer, and it seems to work with the new account. But not with the old account. There I have deleted the invitation now. I want and need to have a good impression with my customers, so I had no other choice. Best regards Neo

  0
• 

  Sandra Prunici

  • February 02, 2021 12:14

  Hi,

  Ok, thank you for informing and updating us regarding this inconvenience!

  Best regards,
  Sandra

  0
• 

  Feby Joseph

  • May 24, 2021 18:31

  Hi Sandra,

  We are facing the same issue too with some of my team member that I have added as editors and designers. Please advice.

  Our project is https://fig6484706.brizy.site.

  Regards,
  F

  0
• 

  Sandra Prunici

  • May 25, 2021 10:17

  Hi,

  Could you please send us the emails of your team members that received this problem? You can send them here and before approving your reply, we will delete the emails you share with us. Also, could you please provide the account name where you invited them?

  Thank you!

  Best regards,
  Sandra

  0
• 

  Feby Joseph

  • May 25, 2021 12:00

  Hi,

  The acct name is Skillkidz. The team members are sakshi and sanjana. You will see that I have invited them twice bcs the official emails did not work and had to invite them on their personal emails.

  Regards,

  0
• 

  Sandra Prunici

  • May 25, 2021 15:23
  • Edited

  Hi,

  Would be helpful if you could send us the emails of your team members to fix this problem. Could you please send them to us? Before approving your reply, we can delete them.

  Thank you!

  Best regards,
  Sandra

  0

Please sign in to leave a comment.