[Brizy Pro v2.2.4] - Bug Cloud Sync Feature

Hans Christianto

• February 05, 2021 14:24

Hi Brizy Team,

I want to share with you that the Brizy Sync feature status getting an error.
It happens when after the user connects to Brizy Cloud then the page getting refresh.

Please check the video link below.

Thank you

Video Recording:
https://jmp.sh/8yL5dfR 

System Environment:

• WP 5.6
• Brizy v2.2.7
• Brizy Pro v2.2.4

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  Sandra Prunici

  • February 05, 2021 17:05

  Hi,

  I'm sorry for this inconvenience! Actually, this message appears when the version of Brizy from WordPress doesn't coincide with the Brizy Cloud version. This happens because in the first instance we release the update for Brizy WordPress plugin and after 1-2 days we release the update for Brizy Cloud. In this period can appear this message and not allow you to sync blocks and layouts to the Cloud but it will e remediate when will be released the Cloud update. If you have the latest version in WordPress and still have this message, please allow us a bit more time and this problem will be solved. We are working on a Cloud update and it will be released soon.

  Thank you for understanding!

  Best regards,
  Sandra

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  Hans Christianto

  • February 05, 2021 18:05

  Hi Sandra,

  Thank you for your response.
  I know Brizy support is working hard to fix many problems, and you have a fast response to handle the situation.

  Yes, you right the problem appears on the latest version and not appear when I test the Beta version. I also put my environtment on the footer.

  Thank you

  Best Regards,
  Hans Christianto

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  Sandra Prunici

  • February 06, 2021 08:25

  Hi,

  Yes, you are right. In a similar situation, we have a predefined message to inform as many users as possible about an update or problem.
  Thank you for your patience and understanding!

  Best regards,
  Sandra

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  Roberto Enrique González Saldaña

  • February 08, 2021 23:45

  We already wait too much! I need the cloud sync! I can't advance on my work projects and makes me lose money!

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  Sandra Prunici

  • February 09, 2021 10:26

  Hi,

  Our team informed that it will be fixed in the next Brizy update. Unfortunately, I can't say when we will release it but we are doing all the best to release it as soon as possible.
  Thank you for your patience and understanding!

  Best regards,
  Sandra

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  Sandra Prunici

  • February 16, 2021 17:21

  Hi,

  I wanted to inform you that this inconvenience is now fixed and you can use the Sync feature to transfer the saved blocks and layouts between Brizy Cloud and Brizy pages from WordPress. Make sure that you have the latest Brizy Free 2.2.8 and Brizy Pro 2.2.4 versions and try to use the Sync option now!
  Thank you for your patience!

  Best regards,
  Sandra

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  Hans Christianto

  • February 16, 2021 17:34

  Hi Sandra,

  Thank you very much for your support.

  I'll do testing again and let you know if any issues.

  Thank you
  Best regards,
  Hans Christianto

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  Sandra Prunici

  • February 17, 2021 09:33

  Hi,

  Great! Thank you too! Let us know if all is working fine!

  Best regards,
  Sandra

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