Library sync  error a message

Oksana Jones

• February 04, 2021 18:18

Hello

I've just installed WP and downloaded Brizy Pro plugin. On a library sync  the is a message: Your Plugin version is incompatible with Brizy Account version, please update plugin.

Please help me to fix it.

Thank you

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  Sandra Prunici

  • February 05, 2021 11:22

  Hi,

  Could you please make sure that you have the Brizy Free 2.2.7 and Brizy Pro 2.2.4? 
  Thanks!

  Best regards,
  Sandra

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  Oksana Jones

  • February 05, 2021 13:54

  

  Hi Sandra,

  Yes, the versions are the same as you wrote. 

  Thank you

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  Sandra Prunici

  • February 05, 2021 17:01

  Hi,

  I'm sorry for this inconvenience! Actually, this message appears when the version of Brizy from WordPress doesn't coincide with the Brizy Cloud version. This happens because in the first instance we release the update for Brizy WordPress plugin and after 1-2 days we release the update for Brizy Cloud. In this period can appear this message and not allow you to sync blocks and layouts to the Cloud but it will e remediate when will be released the Cloud update. If you have the latest version in WordPress and still have this message, please allow us a bit more time and this problem will be solved. We are working on a Cloud update and it will be released soon.

  Thank you for understanding!

  Best regards,
  Sandra

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  Sandra Prunici

  • February 16, 2021 17:24

  Hi,

  I wanted to inform you that this inconvenience is now fixed and you can use the Sync feature to transfer the saved blocks and layouts between Brizy Cloud and Brizy pages from WordPress. Make sure that you have the latest Brizy Free 2.2.8 and Brizy Pro 2.2.4 versions and try to use the Sync option now!
  Thank you for your patience!

  Best regards,
  Sandra

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