Layout not working

Tony Slavin

• February 02, 2021 09:51

Hello,

Layout not getting saved. All latest versions with no other plugins on wordpress.

Please check this screenshots:-

https://prnt.sc/y0665l and https://prnt.sc/y064tm

The save wheel goes on and then asks for refresh the page but the layout doesn't get imported. See this: https://prnt.sc/y06bgo

This is on wordpress and not brizy cloud.

Kindly let me know how to fix it.

Thank you,

Alex

 

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  Tony Slavin

  • February 03, 2021 02:57

  I have the latest version 2.2.3 and same problem in specific to the workspace template. 

  This same template works good on brizy cloud but not in my wordpress. Please guide us.

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  Sandra Prunici

  • February 03, 2021 11:06

  Hi,

  Thank you for all these details!
  I have created a private ticket on this request. You had to receive a notification regarding this on email. Could you send us in that private message the WP credentials to this site?
  Also, please make sure that 

  Thanks!

   

  Best regards,
  Sandra

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  Mathieu HERVE

  • March 10, 2021 14:41

  Hi ! 

  I have the same problem... But still don't find a way to deal with it...

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  Sandra Prunici

  • March 10, 2021 17:31

  Hi,

  In Alex's dashboard, the problem was in the hosting provider. After Alex discussed with the hosting provider, all started to work fine.

  In your case, could you please give us more details about what happens on your site? Could you please open the console after you try to save the layout? See here. Could you send us a screenshot of what is displaying in the console?

  Do you have the latest versions of the Brizy Free 2.2.9.1 and Brizy Pro 2.2.6?

  Thanks!

  Best regards,
  Sandra

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  Mathieu HERVE

  • March 12, 2021 17:53

  Hi,
  me too, it was my hosting (Planethoster) custom firewall (MODSEC) that was blocking the layout,
  everything works just fine now after disabling it !!! THX Sandra

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  Sandra Prunici

  • March 15, 2021 10:28

  Hi,

  Thank you for updating us regarding this issue! Great to know that all is working fine now!

  Best regards,
  Sandra

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