Brizy Free broke my site

Geroge Lee

• February 02, 2021 02:04

My site has been using brizy for years. Starting from last week, the loading time of my site suddenly became extremely long. I have contacted the server, and they confirmed that is not a server-side issue. When I deactivate brizy, loading time becomes normal. However, most of my page was built with Brizy. Please help.

Wordpress version: 5.6

theme : Lakshmi Lite (version 1.1)

PHP Version: 7.3.26

 

error log from server:

PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /home4/hkcccorg/public_html/wp-includes/class-wp-image-editor-imagick.php on line 362
PHP Warning:  Error while sending QUERY packet. PID=707805 in /home4/hkcccorg/public_html/wp-includes/wp-db.php on line 2056

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  Sandra Prunici

  • February 03, 2021 09:57

  Hi,

  Could you please check if you have the latest Brizy Free 2.2.7 and Brizy Pro 2.2.3 version? At the moment I can suggest optimizing the entire site by adding a clean cache plugin, database optimizer (WP Optimizer), image optimization (ShortPixel) and keep updated the WordPress, theme and plugins.
  If you still receive the same inconvenience, let us know and we will create a private ticket to check it.

  Thanks!

  Best regards,
  Sandra

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  Geroge Lee

  • February 04, 2021 17:24
  • Edited

  I was using Brizy free 2.2.6 when this happened. I upgraded to Brizy Free 2.2.7. The problem still there.

  And I do have caching and optimization plugin.
  I am pretty sure it's brizy problem because the loading of the site back to normal when I deactivate Brizy.

  Thanks for your help

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  Sandra Prunici

  • February 05, 2021 10:57

  Hi,

  Do you have the Brizy Pro? Could you please update it too to the latest version 2.2.4?
  If the problem still persists, could you please temporary deactivate all external plugins (except Brizy Free and Brizy Pro) and activate a WordPress default theme? If this makes no change, let us know and we will open a private ticket to check this inconvenience from your dashboard.

  Best regards,
  Sandra

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  Geroge Lee

  • February 10, 2021 07:55
  • Edited

  I dont have brizy pro.

  The problem still exist even when I use Wordpress default theme and Brizy free only.

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  Sandra Prunici

  • February 10, 2021 16:00

  Hi,

  Thank you for all these details!
  I have created a private ticket on this request. You had to receive a notification regarding this on email. Could you send us in that private message the WP credentials to this site?

  Thanks!

  Best regards,
  Sandra

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