Pop-ups not loading

Alexander De Souza

• January 29, 2021 23:06

The pop-up is not loading nor on page load/exit intent/etc neither on click.

I setted up conditions and triggers and double checked it, and I tried to make the pop up show on button click and I also tried different pop-ups. Nothing works.

 

Can you please help me?

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  Sandra Prunici

  • February 02, 2021 08:39

  Hi,

  I'm sorry for this inconvenience. Yes, we know about this problem and our team are working to solve it as soon as possible. We prepare a new update for this week and this update will contain the fix for this problem with the pop-ups.

  Thanks!

  Best regards,
  Sandra

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  Manji Cheto

  • April 21, 2022 14:53

  Hi Sandra,

  I am having the same problem. I have set up my pop and the trigger conditions but this isn't working. My site url is www.upskhill.com

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  Permanently deleted user

  • April 22, 2022 06:46

  Hello Manji,

  Have you checked this video -> https://youtu.be/LuJdeewseZY? If you do everything as our colleague explains, then everything should be fine.

  Did you find this error with the internal pop-ups (that are added in the page to a button, image etc.) or with the external pop-up (that are added on page loading or other conditions)? If this problem is happening locally on the page, could you please refresh the page, update it and then try again to edit it? Could you please show us a screenshot with the display conditions and triggers you set from the pop-up?

  Best regards, Nelea.

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  Manji Cheto

  • April 22, 2022 19:18

  Hi Nealea, I actually followed that video. That's how I set up the pop up and it still doesn't work. The issue is with an external pop-up that are set up under certain conditions. See attached screenshots (of the pop up itself) and the trigger conditions.  "Please do not reply to no replay email, SPAM"

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  Permanently deleted user

  • April 25, 2022 12:57

  Hello,

  Thank you for contacting us.

  You have replied to non--reply@zendesck.brizy.io email address. your last message was received as spam and we dah to recover it ant the screenshot was not matched. Please add the schenshots on the forum.

  Best regards, Nelea.

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  Manji Cheto

  • April 26, 2022 10:30

  Hi Nealea,

  I have done everything in the video and yet the pop up doesn't work.
  
  See attached

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  Permanently deleted user

  • April 26, 2022 12:30

  Hello,

  We already created an issue for our developers and they will investigate this issue.  I will come back with a message when I have news about it.

  Best regards, Nelea.

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  Manji Cheto

  • April 26, 2022 12:32

  Thank you Nelea

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  Manji Cheto

  • May 01, 2022 10:52

  Nelea, it's been 5 days now since you said you sent my issue to your developers to troubleshoot. Please can I get feedback?

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  Natalia Chitoroaga

  • May 03, 2022 14:41

  Hello Manji,

  Natalia here, Brizy technical team.

  This issue is partially fixed. The team is working on it, and they will need just a couple of days more to complete this fix and release a new issue. 

  Will keep you updated.

   

  Regards, Natalia 

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